Job Description

Reporting to the Director of Revenue Management, the RM Analyst is responsible for supporting the hotel's Commercial Strategy team through meticulous data collection, accurate reporting, and efficient system maintenance. The RM Analyst supports special projects related to revenue generating initiatives. This role is foundational for developing an understanding of revenue management principles and systems, serving as a key entry point for future revenue management leaders within Raffles and Fairmont Hotels & Resorts.

Focus:

Execution, data accuracy, routine system maintenance, foundational analysis, and learning.

Responsibilities:

• Ensures accuracy of information and data and actively seeks to create/enhance automation efforts in reporting tools.
• Assists in the preparation of competitive analysis and other supporting documents for presentation at various revenue meetings, or for required reporting within the hotel, or to corporate teams, and ownership.
• Accurately generates and updates all Revenue Management reports. Serves as primary link for reporting and analytical needs of the Revenue Management team, and ad-hoc reports for senior leadership.
• Assists in the monthly forecasting process, and creation of the annual budget and marketing plan documents, as well as long term projections.
• Assists in managing availability, rates and inventory in all channels, and communicates strategies and restrictions to operations teams.
• Responsible for maintaining rate parity across all channels, including collaborating with the sales team regarding follow up processes for repeat offenders.
• Performs detailed data entry and routine system maintenance tasks including, but not limited to, rate loading, restrictions management, and daily system checks, ensuring system hygiene in accordance with Accor and brand standards.
• Aids in content management in electronic channels, liaises with hotel Marketing team to ensure regular updates of images and descriptions of hotel, room brands, outlets and services are completed.
• Maintains close relationships with GRC to ensure the call center is up to date on the hotel’s information at all times.
• Manages relationship with Distribution System Support team, manages technical tickets and loading request follow ups.
• Supports special projects within RM and Distribution, focused on uncovering new revenue opportunities.
• Performs ad-hoc tasks, analysis, and reporting on a needed basis to senior leadership.

What is in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and Educational Assistance for further development
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

Qualifications

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Strong communication skills, both verbal and written
• Dynamic can-do attitude
• Strong analytical skills and attention to details
• Presents a professional and polished appearance
• Effectively deal with guests and other team members
• Previous reservation experience highly preferred
• Experience with Ideas RMS, Opera PMS, Passkey, Delphi or Opera Sales and Catering preferred
• Possessing the trait of being organized and multi-tasking
• Ability to complete work within given deadlines
• Maintain confidentiality of proprietary information and protect company assets

Additional Information

Your team and working environment:

A team of Heartsits that are committed to working together, supporting each other, and providing the best guest experience. Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabirc of everything we do as an organization.

Fairmont Austin is proud to be an Equal Opportuity Employer. EOE/M/F/D/V

All your information will be kept confidential according to EEO guidelines.