MetroLagoons is growing fast, and we are looking for motivated individuals to grow with us! If you are an energetic and enthusiastic professional. _ Come join the team at the best lagoons in the United States!_

JOB SUMMARY: MetroLagoons is currently seeking a Full-Time Group Sales Coordinator to promote and facilitate group experiences at its stunning blue lagoons. Reporting to the Director of Sales and Contact Center, the Group Sales Coordinator will play a critical role in driving group sales revenue and enhancing the overall guest experience.

RESPONSIBILITIES INCLUDE:

• Respond promptly to inbound leads, inquiries and requests related to group visits and outings.
• Engage with prospective customers through various channels, including email, phone and online platforms.
• Provide detailed information and assist leads in navigating the best options for their group.

Group Sales Coordination:

• Work closely with group organizers to understand their event needs and preferences.
• Customize and present tailored options to meet the requirements of different events, such as corporate outings, field trips, parties and social gatherings.
• Collaborate with other departments to ensure seamless coordination of group events, including dedicated spaces, catering and other amenities.
• Provide on-site support during select events, assisting with various needs to ensure client satisfaction.

Customer Engagement:

• Act as a brand ambassador and subject matter expert, promoting the many advantages of choosing Metro Lagoons.
• Build and maintain strong relationships with clients to encourage repeat business and referrals.

QUALIFICATIONS:

• High School Diploma or Equivalent

• 1-2 years sales and service experience in a high-volume environment.

• Experience in ticket sales (e.g., sports or venue), hotel sales, event planning or a related field.

• Outgoing personality with excellent people skills.

• Exceptional customer service skills. Strong communication skills, including written and verbal.

• Highly organized with ability to multitask.

• Adaptability to the fluctuating needs of the operation.

• Ability to work both independently and collaboratively within a team setting.

• Computer proficiency in Microsoft platforms. (Experience with CRM systems, such as HubSpot, a plus.)

• Flexibility to work evenings and/or weekends as events occasionally require.

• Valid driver’s license and reliable transportation.

• Ability to travel to lagoon locations as occasionally required. (The Tampa-based office will serve as the primary work location, with the lagoons located in Wesley Chapel, San Antonio, Wimauma and N. Fort Myers, FL.)

BENEFITS: Flexible schedule, Employee assistance program, Employee discount, 401k, Health Benefits.