Group Travel Operations Manager – Travel Industry Background Required

Torrance, CA

A long-standing company in the travel sector is looking for a Group Travel Operations Manager to oversee its operations team. This pivotal leadership position will ensure the smooth execution of group travel arrangements and deliver an outstanding client experience.

As the Group Travel Operations Manager, you’ll lead and support your team, assisting with client-related inquiries and ensuring top-quality deliverables. You will also review and finalize all customer-facing materials, such as brochures, prior to release.

This role could be a perfect match if you’re an experienced leader with a travel background who thrives in a fast-paced, detail-focused environment.

Group Travel Operations Manager Responsibilities

• Recruit, train, and lead a team of Group Sales Coordinators
• Review and edit all confirmation documents, group promotional materials, and brochures prepared by Coordinators
• Support Coordinators with questions or challenges related to their sales contacts or clients
• Act as the primary escalation point for client concerns and internal teams
• Conduct ongoing coaching sessions, individual meetings, and formal performance evaluations
• Provide team coverage and operational support when staff members are unavailable
• Manage group request processes to ensure complete accuracy in pricing, dates, and contractual details
• Supervise shared inboxes and coordinate the quarterly distribution of alumni tour communications
• Resolve complex booking challenges and passenger discrepancies
• Track and analyze performance metrics such as response time and workload volume
• Identify gaps or inefficiencies in operations and implement long-term solutions

  Group Travel Operations Manager Qualifications

• Minimum 3 years’ experience in customer service and administrative operations—must include travel industry experience
• Prior experience managing teams or coaching staff members
• Skilled in Excel and capable of creating data-focused reports
• Exceptional organizational and leadership skills with a high attention to detail
• Demonstrated success in resolving escalated customer issues professionally

Company Benefits

• Medical, dental, and vision insurance
• Paid time-off and holidays
• 401k plan

Compensation: $75-80K Base + $5,000–$8,000 annual bonus