Job Description

At Growers, we are passionate about empowering the people of agriculture with data and technology that builds relationships and fuels sustainability and growth. We do this by delivering forward-thinking solutions that allow customers to get more out of their data, fostering growth and strong partnerships.

Growers is a SaaS technology leader, delivering innovative customer management tools to ag professionals, allowing them to offer better, more sustainable farm planning and treatment solutions to their customers. Our company is in an exciting new phase, building a next-gen product suite that leverages the best features from our legacy technologies into an all-new, customer relationship management tool that delivers the best possible predictive data and planning scenarios for farm planning success.

Headquartered in Durham, North Carolina, the Growers team is comprised of some of the best and brightest agricultural data scientists, developers, and business professionals. We are powered and supported by ICL, a leading global specialty minerals and chemicals company with revenues over $5 billion and over 11,000 employees worldwide.

AS A CUSTOMER SUCCESS MANAGER AT GROWERS, YOU WILL BE RESPONSIBLE FOR:

• Contributing to a well-rounded and high performing customer success team
• Overseeing a portfolio of assigned clients, ensuring customer satisfaction and product adoption
• Directly supporting customer accounts in order to develop a deep understanding of the ag industry, ag retails role in the industry, Growers competitors in the industry and Growers technology solutions
• Leading training sessions for new clients
• Maintaining effective communication to product and engineering, ensuring the voice of the customer is heard
• Escalating to department leaders (both internal and external), as necessary
• Working with marketing to evaluate and improve tutorials and other communication infrastructure
• Building a technical understanding of our products and providing accessible explanations of technical capabilities and limitations to non-technical customers

REQUIREMENTS

• Bachelor's degree
• 3+ years experience in customer success management or similar functions within a technology and/or enterprise SaaS company
• Curiosity, humility, empathy and a positive attitude that motivates you and others to uncover new ways to drive the success of our customer accounts
• Ability to build and maintain relationships and trust with client stakeholders and users of our technology products
• Proven ability to learn quickly, synthesize information and solve problems creatively
• Strong written and verbal communication ability to influence and foster understanding across a wide range of stakeholders
• Ag retail or Enterprise SaaS sales software experience a plus
• Strong problem solving and customer service skills

BENEFITS

Check out Growers: Join the Team to learn more about the "why" behind what we are doing at Growers and how the technology we are building is truly changing the world of agriculture. As a Growers employee you'll enjoy these benefits:

PROFESSIONAL DEVELOPMENT: Our employees are empowered to be active participants in their career growth. Personal and professional development is encouraged and financially supported.

FUN WORK ENVIRONMENT: We offer a fun, inclusive office culture and regularly host company-wide events. Some of our popular past events include Ax-throwing, golf tournaments, escape rooms, sporting clays, and more!

HEALTH CARE PLAN (MEDICAL, DENTAL & VISION): A comprehensive health care plan and wellness resources are available for all full-time employees.

RETIREMENT PLAN: Enroll in our 401(k) plan immediately upon hire and begin taking advantage of the generous company match.

LIFE INSURANCE: Basic, Voluntary, and AD&D are offered to our employees.

PAID TIME OFF: Within the first year of employment, all full-time employees enjoy three weeks of paid time off in addition to 12 paid holidays.

SHORT TERM & LONG TERM DISABILITY: Rest easy knowing we provide a level of income replacement should you become disabled and are unable to work.