Job Description

ABOUT US:

HOW OUR OUTREACH PROGRAM WORKS

Our company is partnered with major Fortune 500 telecommunications clientele plays an important role in working to advance future generations by connecting the world through affordable wireless communications devices. Our primary objectives are to identify and give outreach to the community who qualify for assistance in this program with the goal of fostering long-term stability for individuals and families.

POSITION SUMMARY:

Our company needs to fill several positions within our Customer Service Division. The position requires the individual to be trained in our government-funded program and know the compliance requirements for the services of our wireless devices. The representative will qualify the consumer and make sure that all documentation is cleared to be a participant in the government-funded program.

TASKS:

• Train for product terms and conditions

• Familiar with competing sources for assistance

• Organizing inventory

• Collaborating with 5- 10 representatives

• Customer service

REQUIREMENTS:

• High school diploma or equivalent.

• Attention to detail and commitment to program necessities

• Problem-solving abilities.

• Comfort taking initiative to learn the data needs of the program, determine and generate corresponding data reports, and share findings on an on-going basis.

• Courteous and pleasant manners.

• Customer service and organization skills.

• Good judgment and commitment to ensuring the confidentiality of participant's records.

• Professional demeanor.

CANDIDATES WITH THE FOLLOWING EXPERIENCE SHOULD APPLY ASAP:

Build Customer Relationship, Customer Acquisition, Customer Development, Customer Relationship, Customer Support, Customer Service Manager, Customer Success, Direct Customer Service, Customer Service Associate, Customer Service Representative, Customer Retention, Customer Agent

Company Description

Our team is our greatest asset as they make us stand out with their focus on services and an undying commitment to achieving it. Therefore, we value our team above all and acknowledge the power of diversity, both in cultures and opinions. We are a learning organization, and we continuously challenge ourselves to improve our services, processes and procedures. We strive to create a work environment where our people are challenged, respected, recognized and rewarded for the value that they bring to the company and its clients. At our company, we believe that self-driven people can achieve extraordinary things!