Job Description

JOB OVERVIEW:

The Customer Service Representative / Data Entry Specialist is responsible for answering current and prospective member inquiries through phone, email, and online chat communication.  You are responsible for maintaining a high degree of professionalism and positive attitude while assisting each inquiry.

WHY YOU WANT TO WORK HERE:

This is a great opportunity for someone with previous customer service experience to join a stable and growing organization.  There is plenty of room for internal growth and mobility, within a close-knit team environment.

JOB DUTIES:

• Answer all incoming telephone calls and email inquiries.
• Provide outstanding customer service to customers calling in with questions
• Utilize databases simultaneously to review and resolve inquiries related to the applicable service.
• Clearly document all customer conversations in call tracking system.
• Coordinate responses with the appropriate personnel if customer requires an escalated level of support.
• Contact entities as related to incoming calls and emails for follow up and resolution, as appropriate.
• Process incoming mail and faxes, as needed.
• Willingness to learn and commit to company-specific philosophies and principles.

JOB QUALIFICATIONS:

• College coursework required (Associate’s or similar); completed Bachelor’s degree strongly preferred
• Previous customer service experience
• Experience in a high call volume environment strongly preferred
• Excellent written and verbal communication skills
• Tech-savvy and quick learner
• Ability to demonstrate leadership potential and work autonomously