At Guardian Tax, you'll have the chance to build a career as unique as you are, with the national scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help Guardian Tax become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Monday through Friday only! No Saturday Shifts!
Medical Insurance
Dental + Vision Insurance
Candidates that call in will have 1st priority! Please call (949) 396-1198, please leave your ** Name, Contact Number , and any relevant experience in your voicemail! **
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OFFICE PERKS:**
Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.
Handle high amounts of incoming calls
Produce sales leads
Identify and evaluate customers' needs to deliver satisfaction
Build sustainable relationships of trust through open and interactive discussion
Provide accurate, valid and comprehensive information by using the right methods/tools
Reach personal/customer service team sales targets and call handling quotas
Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Go the extra mile to engage customers
Some proven customer support experience or experience as a client service representative
Track record of not just reaching, but exceeding quota requirements
Strong phone administration skills and active listening capabilities
Experience with CRM systems and practices
Customer orientation and capacity to adapt/respond to different types of characters
Exceptional communication and presentation skills
Ability to multi-task, prioritize, and control time effectively