Job Description
Achieve retail sales and brand awareness primarily through an elevated spa and client experience. This role primarily focuses on the Orchidee Imperiale and Abeille Royal lines.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Embody and communicate Guerlain’s savoir-faire, heritage, and values.
Be an expert; enable a client-oriented mindset and promote the vision of luxury and modernity.
Maintain relationships with all retail partners including but not limited to Account Executives, Department Managers, and Store Managers.
Motivate Guerlain and retailer teams and lead by example
Prepare for events by participating in store rallies while showcasing newness
Cultivating loyal, lapsed and new clients
Ensure that all communications with customers are courteous, cordial, and professional
Host spa with facial, animate workshop with clients, and virtual one-on-one consultations
Promote Bee App; create awareness and user engagement
Communicate with fellow Ambassadors and Education Team through WhatsApp
Contribute to achieving store goals
Makes every client interaction a personal and luxurious experience
Attend weekly zoom meetings with Education Team
Ensuring all doors are supported with a focus on A Doors
Add value with Account Executive to all retail planning meetings
Assisting and prepping for VIP Events in store, including presell and booking appointments
Strategize new ideas with Account Executives for individual markets
Responsible for submitting T&E in a timely manner on a monthly basis
Ensure image grooming guidelines are followed
Always maintain clean and luxe spa kits including linens
Partner with Education team to provide new and ongoing product training to in store staff, including new programs, suggestive selling techniques and client registration programs
Organizing seasonal car stock for stores
Conduct all other job-related activities.
SUPERVISION RECEIVED
Vice President of Education and Events
Account Executive
Qualifications
Deals with confidential information and/or issues using discretion and judgement
Additional Information
This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance and tenure.
While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published salary range of $30-33/hr.
All of your information will be kept confidential according to EEO guidelines.