Job Description

MAIN JOB OBJECTIVE

Achieve retail sales goals by providing superior beauty and fragrance service to clients and develop client relationships to build repeat sales and brand loyalty.

• Full time

ESSENTIAL DUTIES AND JOB RESPONSIBILITIES

• Achieve retail sales goals or annual productivity goals.
• Provide full-range customer service including product information, sales, and execution of all in-store events.
• Ensure that all communications with customers are courteous, cordial, and professional.
• Ensure that retail counter area and products are clean, well-organized and well-presented at all times.
• Meet retail sales plan objectives and track productivity as determined by employer.
• Answer and respond to customer requests regarding Guerlain and its product lines.
• Provide consultation to customers for selection of cosmetic shades, skin treatment, makeup application, artistry, and fragrance.
• Resolve customer issues or questions by telephone or letter; including research and preparation of reply correspondence.
• Maintain client registration program, sustain customer relationships, and generate new business through regular communication.
• Adhere to all policies and practices of the retailer.
• Special projects and miscellaneous duties as dictated by the needs of the business.

Qualifications

PRINCIPAL SKILLS, KNOWLEDGE, AND PERSONAL ATTRIBUTES REQUIRED

• High School Diploma or equivalent, Bachelor’s degree preferred
• 2+ YEARS of prestige skincare and fragrance sales experience
• Ability to effectively manage customer expectations and build loyal customer relationships
• Ability to speak multiple languages preferred
• Excellent organizational skills
• Superior written and verbal communication skills
• CRT experience and aptitude in learning how to access computer based inventory and order status detail
• Knowledge of Microsoft Office for Windows and Excel
• Based in Saks Flagship retail location for the sale of Guerlain products
• Availability must meet needs of the business
• Must be able to work in a retail environment: light lifting, standing at counter

NOTE: This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Additional Information

All of your information will be kept confidential according to EEO guidelines.

Guerlain is a M/F, Disabled and Vet EEO/AA Employer.