Guest Experience Coordinator

Blo East Greenwich

Guest Experience Coordinator

East Greenwich, RI
Full Time
Paid
  • Responsibilities

    Our Mission: to uplift and enhance those in our community through the power of flawless blow outs and beauty. Our bars offer an inclusive space where people of all ages, ethnicities and sexual identities feel welcomed, represented, and gorgeous.

    Why you’ll love working here:

    You’ll earn money right away with a predictable hourly wage, commissions & bonuses

    Flexible hours for work/life balance Benefits such as paid time off and employee discounts

    Complimentary beauty services and product discounts

    Our team of professionals supports one another, shares clients, and has fun

    You’ll develop your customer service and sales skills

    Career advancement opportunities

    You’ll get ongoing paid training and education, including access to Blo’s exclusive education platform

    We are busy with members, other regulars and new customers

    We work with amazing brand partners such as UNITE, Color Wow, Olaplex and Bare Minerals

    Responsibilities:

    Create and maintain an exceptional customer service experience for our Guests.

    Work with scheduling/booking software to manage appointments and check Guests in/out smoothly and quickly

    Support the team of hair stylists and makeup artists

    Be professional and friendly and know how to diffuse any tense situations.

    Grow the business with recommendations and suggestions that lead to product sales, service upgrades and membership sign-ups.

    Participate in regular training and skill-development opportunities.

    Work collaboratively and support your teammates.

    Participate in maintaining a clean, safe, and professional workspace

    Coordinate guest services and events, ensuring seamless execution and satisfaction.

    Manage guest communications through various channels, including phone and email.

    Support marketing initiatives by promoting special events and services to guests.

    Requirements:

    High school diploma or equivalent; relevant experience in hospitality preferred. Salon experience is an asset.

    Exceptional communication and interpersonal skills to engage with diverse guests.

    Strong organizational skills with the ability to multitask in a fast-paced environment.

    Proficiency in customer service software and basic office applications.

    Ability to work flexible hours, including evenings and weekends as needed (Thursday - Saturday are high volume days and required).

    Positive attitude and a passion for creating memorable guest experiences.

    Experience in event coordination is a plus.

    Must be a team player, dedicated to contributing to a collaborative work environment.

    Let us blow you away! Visit www.blomedry.com/careers and on Instagram @bloheartsyou

    *Each Blo Blow Dry Bar location is independently owned and operated by a Franchisee. You are completing this application to be considered for employment by the Franchisee. All employment and hiring decisions are made by the Franchisee. Blo Blow Dry Bar Inc. is not the employer. All inquiries about employment at an independently owned and operated Blo location should be made directly to the Franchisee.