Benefits:
401(k)
Employee discounts
Flexible schedule
Free food & snacks
Free uniforms
Paid time off
Training & development
Wellness resources
Opportunity for advancement
Bonus based on performance
At The NOW Massage Rancho Santa Margarita, we believe self-care isn't a luxury—it's essential. Every day, our guests walk through our doors looking for a moment to reset, recharge, and reconnect with themselves. As an Experience Guide, you'll play a vital role in making that happen.
More than a front desk position, this is an opportunity to create meaningful connections, deliver exceptional hospitality, and become part of a team that genuinely cares for both our guests and one another.
As an Experience Guide, you are the face of The NOW. You create the first smile, the warm welcome, and the lasting impression that keeps guests coming back.
You'll help guests discover the benefits of regular massage, guide them toward wellness memberships that fit their lifestyle, and create an experience that feels personal, thoughtful, and elevated from beginning to end. Every interaction is an opportunity to make someone's day better.
What You'll Do:
Create Exceptional Guest Experiences
Welcome every guest with genuine warmth and hospitality
Ensure a seamless check-in and check-out experience
Build relationships with members and guests of our Rancho Santa Margarita community
Anticipate guest needs and create memorable experiences that inspire loyalty
Inspire Wellness & Drive Results
Educate guests on our massage services, enhancements, memberships, and retail offerings
Confidently recommend products and services that support each guest's wellness journey
Help guests experience the value of consistent self-care through membership enrollment
Contribute to boutique sales goals while maintaining a guest-first approach
Support Boutique Operations
Schedule and manage appointments with accuracy and attention to detail
Assist with opening and closing procedures
Maintain the beautiful, calming environment that The NOW is known for
Partner with leadership to improve processes and elevate the guest experience
Be a Valued Team Member
Support Massage Therapists and fellow Experience Guides throughout the day
Foster a positive, collaborative, and uplifting work environment
Contribute to a culture where kindness, accountability, and teamwork thrive
What We're Looking For
A positive attitude and genuine love for helping people
Strong communication and relationship-building skills
Sales confidence and the ability to make authentic recommendations
Prior customer service, hospitality, retail, fitness, wellness, or sales experience preferred
Ability to stay organized and composed in a fast-paced environment
Strong attention to detail and problem-solving skills
Availability to work weekends, evenings, and holidays as needed
Why You'll Love Working at The NOW RSM
Competitive hourly pay plus bonus opportunities
Retail and service discounts
Growth and advancement opportunities
Beautiful boutique environment
Wellness-focused culture
Supportive leadership team
Opportunity to make a meaningful impact every day
About The NOW Rancho Santa Margarita
Our boutique has become a trusted wellness destination within the Rancho Santa Margarita community. Guests visit us not only for exceptional massage services, but for the feeling they experience the moment they walk through our doors.
We're looking for team members who are passionate about creating those moments.
Our Values
LIVE IN THE NOW
Be present. Create meaningful moments for yourself, your team, and your guests.
KINDNESS IS MAGIC
Lead with warmth, empathy, and positive energy.
CARE FOR THOSE WHO CARE FOR OTHERS
Support your teammates and celebrate each other's success.
AUTHENTICITY ALWAYS
Show up as your genuine self and encourage others to do the same.
If you're looking for more than just a job—and want to be part of a team that helps people feel their best every day—we'd love to meet you.
This franchise is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to The NOW Massage Corporate.