Benefits:

Free monthly 60-minute massage or facial

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

401(k) matching

Employee discounts

About the Role:

Massage Heights - Atlanta is looking for a passionate and driven Guest Experience Manager to lead our front-of-house team and create exceptional wellness journeys for every guest. This is your opportunity to combine your love of hospitality with a meaningful role in the growing health and wellness industry. If you thrive in a fast-paced, people-first environment, we want to hear from you!

Responsibilities:

Oversee daily front desk operations and ensure a seamless, welcoming guest experience from arrival to departure

Drive membership sales, renewals, and retail product recommendations to meet revenue targets

Handle guest concerns, complaints, and escalations with professionalism and care

Manage scheduling, staffing, and team accountability to ensure optimal coverage

Monitor and report on key performance indicators including conversion rates, member retention, and guest satisfaction

Maintain a clean, organized, and tranquil retreat environment aligned with brand standards

Requirements:

2+ years of experience in a customer service, hospitality, or retail management role

Proven track record in membership or subscription-based sales

Strong leadership skills with experience managing and developing a team

Excellent communication, conflict resolution, and interpersonal skills

Proficiency with point-of-sale and scheduling software

Highly organized with the ability to multitask in a dynamic environment

Passion for health, wellness, and delivering outstanding guest experiences

About Us:

Massage Heights is a premier membership-based massage and facial therapy franchise dedicated to elevating the lives of our guests through affordable, professional wellness services. Our Atlanta retreat is proud to be a trusted destination for guests seeking relief, relaxation, and rejuvenation in a serene and welcoming environment. We foster a supportive team culture where employees are valued, developed, and inspired to do their best work every day.