Guest Experience Manager

Salon Halo

Guest Experience Manager

Tampa, FL
Part Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    401(k) matching

    Employee discounts

    Opportunity for advancement

    Training & development

    At Salon Halo, we cultivate a culture of innovation, collaboration, and continuous growth while providing an elevated level of service that keeps our clients returning. We are seeking a driven and dynamic Assistant Salon Manager to support our Luxury Salon Managers at our Tampa area locations. This role is ideal for an aspiring leader who desires hands-on experience in high-end salon operations, with mentorship to grow into a larger leadership role in the future.

    Why Join Salon Halo?

    Work in an upbeat and culture centered luxury salon environment

    Mentorship and training designed to develop leadership and business management skills

    Opportunities for career growth, increased responsibilities, and performance based bonuses

    Access to educational resources, business development training, and leadership coaching

    The opportunity to contribute to a team that values excellence, accountability, and continuous growth

    Key Responsibilities:

    1. Guest Experience & Front Desk Leadership

    Ensure an exceptional luxury experience for every guest

    Serve as the first and last point of contact for clients while creating a welcoming and professional atmosphere

    Manage guest communications including voicemails, emails, and social media inquiries in a timely manner

    Maintain a polished and organized salon environment that reflects Salon Halo standards

    Assist stylists with guest concerns or service questions to ensure satisfaction and long term guest relationships

    1. Operational Excellence

    Maintain the cleanliness and presentation of all salon areas

    Ensure opening and closing responsibilities are completed consistently

    Assist with inventory organization and support operational tracking

    Support planning and execution of seasonal promotions and salon presentations

    1. Stylist & Team Performance Support

    Assist in tracking stylist productivity and salon performance

    Support stylists in utilizing salon systems and tools that help them reach their goals

    Encourage accountability, professionalism, and a strong team culture

    Assist leadership in supporting stylist growth and development

    1. Growth & Community Involvement

    Support the Luxury Salon Manager with marketing initiatives and local community involvement

    Represent Salon Halo with professionalism while helping strengthen brand reputation

    Contribute ideas that enhance the guest experience and support salon growth

    1. Adaptability & Leadership Development

    Remain flexible and responsive to the daily needs of the salon

    Approach challenges with professionalism, problem solving, and a positive attitude

    Develop leadership and business skills through mentorship and continued learning

    Provide support across multiple locations when needed

    Ideal Candidate Qualifications:

    One year or more experience in a client service, hospitality, or administrative role

    Strong interest in the beauty industry and luxury guest experiences

    Highly organized with the ability to manage multiple responsibilities in a fast paced environment

    Self motivated and proactive with a desire to grow professionally

    Strong communication skills with the ability to support and influence a team in a positive way

    Comfortable receiving feedback and applying it to improve performance

    Comfortable learning new technology and salon systems

    Positive, professional, and dependable with a strong sense of accountability

    Availability to work Mondays from 8 AM to 6 PM and Thursdays from 10 AM to 8 PM along with additional evenings and weekends including Fridays and Saturdays

    35-40 Hour Work Week

    Join Us & Grow with Salon Halo!

    This is more than just a job. It is an opportunity to learn the business side of a high performing luxury salon while contributing to a strong team environment.

    If you are excited to support a thriving team, elevate the guest experience, and grow into a future leadership role, we would love to hear from you.