Benefits:

Fast-paced and flexible environment

Training in software and vacation rental systems

Opportunities to contribute to both operations and marketing

Leadership role in a mission-driven company

Schedule / Expected Work Hours: Full-time, Monday through Friday, 8:00 AM – 5:00 PM, with some weekend or evening support depending on guest volume.

Job Description

The Guest Experience and Operations Coordinator keeps everything running behind the scenes. By owning guest communications, managing the cleaning crew, and optimizing pricing, this role ensures homeowners and guests receive seamless, professional service.

Responsibilities

Respond to all guest inquiries via Streamline, text, email, and app.

Monitor and adjust pricing weekly using the pricing tool.

Manage daily cleaning crew schedules and time off.

Handle incoming guest payments and confirmations.

Forward bills to the bookkeeper and maintain accurate digital records.

Communicate deep cleans and specific needs relayed from the homeowner services manager.

Coordinate with marketing partners (e.g., Ritz, venues).

Maintain the info@ inbox and route items appropriately.

Qualifications

Highly organized and detail-oriented

Strong written communication skills

Calm under pressure and proactive

Tech-savvy with scheduling and messaging tools

Friendly, helpful, and good with follow-through

Company Mission At The Home Guardian, our mission is to provide exceptional vacation rental experiences for our guests while ensuring peace of mind for property owners.