Benefits:

Competitive salary

Free uniforms

Paid time off

Training & development

Rocco’s Doughnut Company – Worcester County, MA

Rocco’s Doughnut Company is looking for a dependable and energetic Guest Experience Team Member to help serve our guests across multiple locations. This role is ideal for someone who enjoys working with people, takes pride in hospitality, and is excited to be part of a growing local brand.

Our Guest Experience Team Members are the face of Rocco’s. You’ll help create the kind of experience that keeps people coming back — friendly service, attention to detail, and a commitment to doing things the right way.

This position requires flexibility to work at any of our locations including Auburn, Worcester, Millbury, and Westborough.

Responsibilities

Greet guests warmly and provide an exceptional customer experience

Take orders accurately and efficiently

Prepare drinks and assist with doughnut presentation and packaging

Maintain a clean and organized front-of-house area

Work with team members to keep service fast and smooth during busy periods

Follow company standards for hospitality, cleanliness, and professionalism

Support different locations when needed to keep the team running smoothly

Schedule & Availability

This position requires 4–5 shifts per week.

Applicants must:

Be available to work at any Rocco’s location as needed

Be available for weekends and some early mornings

Be dependable and committed to showing up for scheduled shifts

What We Look For

Friendly, positive attitude

Strong communication skills

Reliable and dependable

Comfortable working in a fast-paced environment

Team player who takes pride in their work

Previous food service or hospitality experience is a plus, but not required

Why Work at Rocco’s?

Be part of a fast-growing local brand

Work with a team that values reliability, professionalism, and great service

Opportunities for growth and leadership as the company continues expanding

Location

Must be able to work between locations in:

Auburn

Worcester

Millbury

Westborough

If you enjoy working with people and want to be part of a team that takes pride in what we do, we’d love to meet you.