Benefits:

Training & development

Employee discounts

Free uniforms

Opportunity for advancement

Flexible schedule

Health insurance

Paid time off

Vision insurance

Wellness resources

401(k)

401(k) matching

Dental insurance

Tuition assistance

Guest Relations Coordinator

Department: Guest Relations Company: Goodstone Reports To: Assistant General Manager

Create Exceptional Experiences at Goodstone

Nestled in the heart of Virginia's Hunt Country, Goodstone is a luxury estate where personalized hospitality, unforgettable experiences, and genuine connections define every guest's stay. Home to The Goodstone Inn and Grayson's at Goodstone, our property combines elegant accommodations, exceptional dining, beautiful gardens, and curated experiences into one extraordinary destination.

We're looking for a hospitality professional who enjoys building relationships, solving problems, and creating memorable moments for every guest.

If you believe luxury hospitality is about anticipating needs before they're spoken, we'd love to meet you.

Position Summary

The Guest Relations Coordinator serves as one of the primary ambassadors of the Goodstone experience. From the first reservation inquiry through departure, this role ensures every guest interaction reflects the warmth, professionalism, and personalized service that defines our brand.

This position manages reservations, welcomes guests upon arrival, coordinates guest experiences across the estate, communicates with multiple departments, and proactively resolves concerns to create seamless stays. The ideal candidate is organized, personable, detail-oriented, and passionate about delivering five-star hospitality.

What You'll Do

Guest Experience

Welcome guests with warmth and professionalism throughout every stage of their stay.

Deliver personalized service that exceeds guest expectations.

Coordinate memorable experiences before, during, and after each visit.

Assist guests with dining reservations, activities, transportation, and local recommendations.

Resolve guest concerns quickly while maintaining a calm, positive attitude.

Build meaningful guest relationships that encourage repeat visits.

Reservations & Front Desk Operations

Manage guest reservations using the property's reservation system.

Coordinate check-in and check-out procedures.

Process room changes, cancellations, modifications, and special requests.

Maintain accurate guest profiles and reservation records.

Promote room upgrades, packages, dining reservations, and estate experiences.

Ensure guest billing and financial transactions are completed accurately.

Communication & Coordination

Work closely with Housekeeping, Culinary, Maintenance, Events, and Leadership to ensure exceptional guest experiences.

Communicate guest preferences and special requests across departments.

Monitor daily arrivals, departures, VIP guests, and special occasions.

Maintain accurate internal notes and guest communications.

Operational Excellence

Maintain a polished and organized front desk environment.

Ensure confidentiality of guest information.

Stay current on Goodstone offerings, promotions, policies, and events.

Support estate operations wherever needed to ensure exceptional service.

Perform additional duties as assigned.

What We're Looking For

2+ years of hospitality, luxury hotel, guest services, or customer service experience

Boutique hotel or resort experience preferred

Excellent verbal and written communication skills

Strong organizational and multitasking abilities

Exceptional attention to detail

Professional appearance and demeanor

Ability to remain calm under pressure

Strong problem-solving skills

Comfortable learning hotel reservation systems (Maestro experience is a plus)

Proficiency with Microsoft Office and basic computer systems

Valid driver's license preferred

Ability to work independently while thriving as part of a team

Work Schedule

This is a full-time position requiring flexibility to support the needs of a luxury hospitality operation.

Scheduling may include:

Days, evenings, weekends, and holidays

Rotating shifts

Occasional overtime during peak seasons or special events

Why Join Goodstone?

At Goodstone, we believe remarkable guest experiences begin with remarkable team members. We foster a collaborative environment where hospitality professionals are empowered to grow, contribute ideas, and make a meaningful impact every day.

We offer:

Competitive pay

Medical, Dental, and Vision Insurance

Short-Term & Long-Term Disability

Life Insurance

401(k) with Company Match

Paid Time Off

Complimentary Team Member Meals

Employee Discounts at Goodstone

Referral Bonus Program

Career Development Opportunities

Beautiful estate work environment

Physical Requirements

This position requires the ability to:

Stand and walk for extended periods

Frequently use hands for computers and office equipment

Occasionally lift up to 30 pounds

Climb stairs throughout the estate

Operate standard office equipment

Transport guests around the estate when needed

Success in This Role

The ideal Guest Relations Coordinator is someone who:

Creates memorable first impressions

Anticipates guest needs before they arise

Communicates effectively across departments

Builds lasting guest relationships

Solves problems with confidence and professionalism

Takes pride in delivering luxury-level hospitality

Represents the Goodstone brand with warmth and excellence

Equal Opportunity Employer

Goodstone is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace where every team member is valued and respected. We maintain a drug-free workplace, and pre-employment and ongoing drug and alcohol screenings may be required in accordance with company policy.