Benefits:

Flexible schedule

Free food & snacks

Free uniforms

Paid time off

Training & development

Health insurance

Guest Service Agent

We are seeking a friendly, detail-oriented Guest Service Agent to deliver exceptional service during check-in, throughout each guest’s stay, and at checkout. This role includes working the Night Audit shift (11:00 PM – 7:00 AM) as needed. Weekend availability is required. The ideal candidate is dependable, professional, and passionate about creating memorable guest experiences.

Qualifications:

High School diploma or equivalent required; college coursework or hotel experience preferred.

Computer experience and strong communication skills are essential.

PMS (Property Management System) experience is a plus.

Ability to multitask and maintain a friendly, professional demeanor at all times.

Must be able to lift up to 15 lbs and stand during the entire shift.

Key Responsibilities:

Greet and assist guests, ensuring a positive experience.

Handle check-ins, checkouts, and inquiries about hotel services.

Manage reservations, rate quoting, and follow cash handling policies.

Complete shift checklist, balancing paperwork and ensuring accuracy.

Be knowledgeable about hotel services, promotions, and emergency procedures.

Maintain cleanliness and organization at the Front Desk.

Apply now to join our team at Northport Hotel!