The Guest Services Manager serves as the hotel’s primary on-site leader during the evening peak hours of guest arrivals. This role ensures operational stability, guest satisfaction, and team support during the afternoon and evening shifts. This position acts as the Manager on Duty, overseeing Front Desk operations, guest issue resolution, and cross-department coordination between housekeeping, maintenance, and front desk. The Guest Services Manager focuses on guest experience and operational flow during guest arrival hours (approx. 2 pm-10 pm, 5 days per week, weekend availability required). Health, dental, vision, and more benefits are available after 60 days of employment. Responsibilities: Core Responsibilities Manager on Duty Leadership • Serve as the primary hotel leader during the evening shift • Make operational decisions when the GM is off-site • Handle escalated guest issues and service recovery • Ensure staff professionalism and service standards • Work with Housekeeping, Maintenance, and other departments to ensure maximum operational efficiency Front Desk Operations • Oversee evening check-in flow • Support desk staff during peak periods • Ensure proper cash handling and shift procedures • Monitor lobby activity and guest experience • Service group and meeting room events • Cover Front Desk shifts as necessary Responsibilities include: • VIP and Elite guest recognition • Handling oversells or room conflicts • Group arrival coordination Guest Experience Oversight • Actively engage with guests in the lobby and public areas • Resolve complaints quickly before they escalate • Ensure service standards align with brand expectations • Ensure pool, meeting facilities, and other guest amenities are operating properly during hours of responsibility Team Leadership • Coach and support front desk agents • Provide on-shift training and guidance • Help newer employees handle complex situations Property Walks Perform routine property inspections during shift: • Lobby cleanliness • Public areas • Pool area • Exterior lighting • Parking lot conditions Nightly Operational Reporting Provide a summary report to GM and leadership, including: • Guest issues or service recoveries • Operational problems • Maintenance concerns • Personnel issues • Notable guest feedback Qualifications: • Leadership experience in guest-facing roles preferred (e.g., retail, hospitality, restaurants or similar) • Strong communication skills • Comfort working within multiple computer programs • Ability to multi-task and work in a fast-paced environment Compensation: $33,000 - $50,000 yearly

• Core ResponsibilitiesManager on Duty Leadership • Serve as the primary hotel leader during the evening shift • Make operational decisions when the GM is off-site • Handle escalated guest issues and service recovery • Ensure staff professionalism and service standards • Work with Housekeeping, Maintenance, and other departments to ensure maximum operational efficiencyFront Desk Operations • Oversee evening check-in flow • Support desk staff during peak periods • Ensure proper cash handling and shift procedures • Monitor lobby activity and guest experience • Service group and meeting room events • Cover Front Desk shifts as necessaryResponsibilities include: • VIP and Elite guest recognition • Handling oversells or room conflicts • Group arrival coordinationGuest Experience Oversight • Actively engage with guests in the lobby and public areas • Resolve complaints quickly before they escalate • Ensure service standards align with brand expectations • Ensure pool, meeting facilities, and other guest amenities are operating properly during hours of responsibilityTeam Leadership • Coach and support front desk agents • Provide on-shift training and guidance • Help newer employees handle complex situationsProperty WalksPerform routine property inspections during shift: • Lobby cleanliness • Public areas • Pool area • Exterior lighting • Parking lot conditionsNightly Operational ReportingProvide a summary report to GM and leadership, including: • Guest issues or service recoveries • Operational problems • Maintenance concerns • Personnel issues • Notable guest feedback