Benefits:

Awarding Purpose

Stability

Employee discounts

Training & development

We are seeking a dependable, detail-oriented Guest Service Representative to join our team. This position is ideal for individuals who take pride in professionalism, consistency, and delivering excellent guest experiences. Afternoon and overnight availability is required, including weekends and holidays.

Position Overview: As a Guest Service Representative, you will be responsible for ensuring smooth front desk operations while providing exceptional service to our guests. This role requires strong attention to detail, reliability, and the ability to handle responsibilities independently—especially during overnight hours.

Key Responsibilities:

Greet and assist guests in a professional and courteous manner

Handle check-ins, check-outs, and reservations accurately

Maintain organized and precise records of guest information and transactions

Monitor hotel activity and ensure guest safety during overnight shifts

Address guest concerns promptly and professionally

Complete shift reports and communicate effectively with team members

Perform light housekeeping/lobby upkeep as needed

What We’re Looking For:

Strong attendance record is REQUIRED – reliability is critical to this role

High attention to small details and accuracy in all tasks

Professional appearance and demeanor at all times

Proven solid work history with consistent employment

Ability to work independently and make sound decisions

Comfortable working afternoons, overnights, weekends, and holidays

Prior hotel or customer service experience preferred

Must be 21 years or older

Must be able to use stairs while carrying up to 20lbs

Expectations: This position is best suited for individuals who understand the importance of showing up on time, every time, and who take ownership of their work. We value team members who are dependable, focused, and committed to maintaining high standards.

Schedule:

Afternoon Shifts

Housekeeping Shifts

Overnight (Night Audit) Shifts

Weekends & Holidays Required

If you are reliable, detail-driven, and take pride in doing the job right, we encourage you to apply.