Job Summary:
We are seeking a Guest Services Representative to join our hospitality team. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering outstanding guest experiences. You will be responsible for supporting front desk operations, assisting guests with professionalism and care, and serving as a key point of contact when leadership is unavailable.

Key Responsibilities:

• Manage guest check-in and check-out processes accurately and courteously
• Handle reservations and ensure proper system updates
• Serve as the primary contact for guest questions, concerns, and service needs
• Support front office operations, including safety and compliance standards
• Maintain a clean, safe, and welcoming property environment
• Assist with daily reporting and operational communication
• Collaborate with leadership to ensure smooth hotel operations

Qualifications:

• Strong communication and customer service skills
• Ability to work in a fast-paced, guest-focused environment
• Dependable, detail-oriented, and able to make sound decisions
• Professional demeanor with a strong guest-first mindset
• Basic computer proficiency required

Why Join Us:
Join a team where hospitality matters and every role contributes to creating a positive guest experience. We value professionalism, teamwork, and a commitment to service excellence.

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