Our hotel is thriving and we are looking for a customer service specialist who is both passionate and detail-oriented to be our next guest services manager. You will be in charge of overseeing all front office staff and operations to ensure that our guests have a wonderful experience. Hiring and training staff, managing guest issues or complaints, and increasing the hotel's profitability with improved occupancy rates will be part of your daily responsibilities. Our ideal candidate has a track record of demonstrated leadership and at least two years of team management experience, preferably in the hospitality industry. If you're ready to take the next step in your career, apply now! Responsibilities: • Ensure consistent standards of guest satisfaction by managing the whole front office operations of the hotel • Hire, train, and encourage the teamwork of front-office staff while simultaneously setting strong customer service standards and levels of performance • Utilize up-selling strategies to promote hotel services and amenities to boost occupancy and profitability in the hotel • Address all guest complaints, concerns, or incidents in a polite, timely, and responsive manner • Establish and develop the guest service department's financial and operational plans, and make sure they are in line with the hotel's long-term and short-term objectives Qualifications: • This role requires a strong emphasis on putting the guest first and providing exceptional customer service • At least 2 years in a supervisory role in hospitality or customer service capacity • Must possess a high school diploma or equivalent certification (GED) • 3 years of previous experience working in the hospitality industry • Showcase exceptional multitasking, communication, and management skills Compensation: $65,000 - $70,000 yearly

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