A hotel Guest Service Representative (GSR), also known as a front desk agent or receptionist, is responsible for providing exceptional customer service to hotel guests. This includes tasks like checking guests in and out, managing reservations, handling guest inquiries, and resolving issues to ensure a positive and comfortable stay. They act as the primary point of contact for guests, coordinating with other hotel departments to fulfill guest needs. Responsibilities: Guest Interaction: • Greeting guests, providing information about the hotel and local area, and addressing guest inquiries and concerns. Check-in/Check-out: • Managing the process of guest arrivals and departures, including assigning rooms, issuing keys, and processing payments. Reservations: • Handling reservation requests, changes, and cancellations, both in person and over the phone. Problem Solving: • Identifying and resolving guest issues, complaints, and requests in a timely and professional manner. Communication: • Effectively communicating with guests and other hotel staff, including housekeeping, maintenance, and food and beverage services. Administrative Tasks: • Maintaining records, processing payments, and managing other front desk duties as required. Qualifications: A Hotel Guest Service Representative typically needs strong customer service and communication skills, as well as basic computer proficiency and organizational skills. A high school diploma is usually required, with further education in hospitality or a related field often being preferred. Previous experience in customer service, particularly in the hospitality industry, is frequently a requirement or a strong advantage. Compensation: $15 hourly

• Guest Interaction: • Greeting guests, providing information about the hotel and local area, and addressing guest inquiries and concerns. Check-in/Check-out: • Managing the process of guest arrivals and departures, including assigning rooms, issuing keys, and processing payments. Reservations: • Handling reservation requests, changes, and cancellations, both in person and over the phone. Problem Solving: • Identifying and resolving guest issues, complaints, and requests in a timely and professional manner. Communication: • Effectively communicating with guests and other hotel staff, including housekeeping, maintenance, and food and beverage services. Administrative Tasks: • Maintaining records, processing payments, and managing other front desk duties as required.