Benefits:

401(k)

401(k) matching

Dental insurance

Employee discounts

Free uniforms

Health insurance

Training & development

Vision insurance

Wellness resources

Job Title: Guest Services Agent

Company: The Goodstone Inn & Restaurant

Reports To: Guest Services Manager Schedule: Mornings, Mid-day, Evenings (5 days a week), including Weekends

Join a dynamic, service-focused team at Goodstone Inn, where excellence and teamwork define the guest experience. As the first point of contact, you'll provide warm, professional service from reservation to check-out, ensuring every guest feels valued.

Key Responsibilities:

Greet guests and manage check-in/check-out procedures

Handle reservations and phone inquiries efficiently

Anticipate and fulfill guest needs with exceptional service

Operate hotel systems (Maestro, Aloha) and follow procedures

Maintain confidentiality and security of guest information

Support concierge services and coordinate guest experiences

Qualifications:

1+ year in hospitality or customer service

Strong communication and computer skills

Detail-oriented, proactive, and team-focused

Able to multitask and stay calm under pressure

Must be 18+ and fluent in English

Company Perks and Benefits:

Offering full benefits starting on day 61 (Medical, Dental, Vision, Short Term Disability, Long Term Disability, Life Insurance, etc.

401-K Match after a year

Vacation and Sick Time

Employee Referral and Bonus Plan

Overtime available

Additional Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time or without notice.

Affirmative Action/EEO statement:

Goodstone Inn and Restaurant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be a drug-free workplace. However, screening tests for alcohol and illegal drugs may be performed on applicants and employees as a condition of employment.