We are seeking a friendly and professional Guest Service Representative to join our team at our hotel. The Guest Service Representative will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment. Responsibilities: • Manage reservations and check guests in and out using a computerized system • Assist with check-in and check-out processes, including handling payments and issuing keys • Answer phone calls in a timely and professional manner • Handle guest complaints and concerns with grace and professionalism • Perform light cleaning duties, such as wiping down counters and restocking supplies • Other duties as assigned Qualifications: • Strong communication and interpersonal skills • Ability to multitask and handle a high-volume workload • Proficiency with computer systems and software, such as Microsoft Office and reservation management systems • Flexibility to work evenings, weekends, and holidays as needed Compensation: $32,000 yearly

• Manage reservations and check guests in and out using a computerized system • Assist with check-in and check-out processes, including handling payments and issuing keys • Answer phone calls in a timely and professional manner • Handle guest complaints and concerns with grace and professionalism • Perform light cleaning duties, such as wiping down counters and restocking supplies • Other duties as assigned