Guest Service Representative

This position requires availability to work opening and closing shifts, weekends, and holidays as business needs require. Applicants must be available during these times to be considered.

This position will be cross-trained as a Froster. Applicants must be at least 18 years of age to operate required commercial equipment.

We're looking to fill this position as soon as possible, but we're committed to finding the right person who is reliable, shares our values, and provides exceptional service to our guests.

Position Summary:

The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for celebrations, and helps deliver an exceptional bakery experience. As the first point of contact, this role plays an important part in creating memorable guest experiences while supporting daily bakery operations.

We're looking for a dependable, self-motivated team member with a positive attitude, excellent customer service skills, and a passion for creating joyful experiences for every guest.

Work Availability:

Must be available to work afternoons, evenings, weekends, and holidays as business needs require

Must have reliable transportation

Bakery hours are Monday–Saturday 9:00 AM – 7:00 PM and Sunday 12:00 PM – 5:00 PM

Accountabilities/Duties:

Promptly greets walk-in and phone guests with warmth and enthusiasm to determine needs and follows NbC Sweet Steps of Service to create a superior guest experience

Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise

Suggests additional items such as balloons, candles, and cards to enhance guest celebrations

Processes orders accurately and efficiently using the point-of-sale system; invites guests to join the Bundtastic Rewards program

Maintains a clean, organized bakery presentation, including light cleaning tasks such as sweeping, mopping, and wiping surfaces

Replenishes retail merchandise and cake display cases to maintain strong visual presentation

Assists with preparing cake decorations and packaging supplies as needed

Complies with all health and safety guidelines, NbC policies and procedures, including strict adherence to dress code and hygiene standards.

Maintains a consistent work attendance and punctuality

Knowledge, Skills, and Abilities:

Exhibits high energy and strong interpersonal and communication skills

Friendly, helpful, and guest-focused with a positive attitude

Enjoys interacting with diverse people and excels at providing a superior guest experience

Able to multitask while maintaining attention to detail

Is diligent, organized and self-motivated

Has the ability to understand and carry out oral and written instructions and request clarification when needed

Comfortable with technology and able to operate a point-of-sale system

Basic math skills, including handling cash and making change

Ability to stand for extended periods and work in a fast-paced environment

Education and Experience:

Must be at least 18 years of age

Previous guest service experience in retail, restaurant, or bakery settings is a plus

Compensation & Work Environment

Compensation: $12.00 per hour

Supportive, team-focused work environment

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.

California Applicant Privacy Policy