Job Description

Are you a data-driven and collaborative student passionate about using technology to enhance the customer experience? Pilot Company is seeking a Guest Support Analyst Intern to join our team in Knoxville, Tennessee, for the summer of 2026. This is a unique opportunity to play a key role in a strategic project aimed at improving both the guest and team member experience.

Over 645,000 calls go to our stores monthly, and we are on a mission to reroute those calls to our Guest Support team using our Five9 IVA system and AI chatbots. Your work will be crucial in this effort, providing valuable data analysis and recommendations that will help us understand the savings and benefits of rerouting these calls and giving time back to our store team members.

What You’ll Do

Your responsibilities may include:

• Support our AI chatbot project: Work on the AI chatbot project for our store reroute initiative, helping to improve the overall guest and team member experience.
• Provide data-driven insights: Use your analytical skills to report on key metrics and provide a deeper understanding of the savings and benefits of rerouting calls.
• Contribute to system training: Assist in training the Five9 IVA system and uploading essential knowledge base articles.
• Make recommendations: Analyze data and provide recommendations to business partners based on your findings, including calculating the return on investment (ROI) for these initiatives.
• Collaborate and present: Use your strong communication and presentation skills to speak to stakeholders at various levels and roles.

Qualifications

• Education: A student at any level pursuing a degree in Business Analytics, Artificial Intelligence, or a related field.
• Technical Skills: Experience with reporting and databases. You should be comfortable in an analyst role and have the ability to train systems and upload knowledge base articles.
• Soft Skills: Excellent written and verbal communication skills, a collaborative spirit, and the ability to speak to stakeholders at different levels and roles. We're looking for someone with strong presentation skills and who is a well-rounded team player.
• Qualities: We value individuals who are driven, reliable, authentic, and welcoming.

Additional Information

This is a full-time, in-person internship, running from June 1-August 6, 2026. You’ll be working alongside our team in our Cross Park office in Knoxville, where you’ll have the opportunity to build meaningful relationships and experience the full scope of life at Pilot Company.

Our culture is built on four core virtues: Driven, Reliable, Authentic, and Welcoming. As an intern, you will see these values in action every day. You'll be part of a team that is driven to improve guest experience, reliable in its commitment to accuracy, authentic in its communication, and welcoming to new ideas and perspectives.

If you're ready to take on a challenging and rewarding internship with a leading company, please submit your application. The interview process will include a screening with a recruiter, followed by a 30-minute interview with leaders of the team. We look forward to hearing from you!