JOB TITLE: Thrift Shoppe Assistant Manager

DEPARTMENT: Thrift Shoppe Operations

REPORTS TO: Thrift Shoppe & Volunteer Manager

POSITION SUMMARY:

Reporting to the Thrift Shoppe & Volunteer Manager, the Thrift Shoppe Assistant Manager assists the Thrift Shoppe & Volunteer Manger with operating the effective and profitable operation of the store. This person is responsible for the operations of the thrift shoppe when the Thrift Shoppe & Volunteer Manager is not present, but under the direction of the Thrift Shoppe & Volunteer Manager. This includes supervising, volunteers, store presentation, merchandising and inventory rotation, customer service, store sales and store administration.

EDUCATION AND QUALIFICATIONS:

High School Diploma or GED. Post Secondary education a plusRequires a minimum of 3 years of retail, thrift shoppe or consignment shop experienceComputer skills, including experience with Excel requiredReliable transportation required

ESSENTIAL JOB RESPONSIBILITIES:

Supervisory and Team Building• Foster a positive workplace and team environment through open communication.• Motivate and inspire store Experience Works employees and volunteers.• Cross-train volunteers to do various jobs within the thrift store.• Provide leadership through modeling appropriate behavior.• Learn all job functions of the store and cover for various roles when required.• Respect and comply with all GHPPC policies and procedures, ensuring that volunteers are aware of, and comply with policies.

Store Presentation and Merchandising• Ensure a clean and organized store.• Ensure proper signage and store displays are updated on a regular basis.• Ensure stock is rotated regularly and merchandise is organized and displayed to maximize sales.• Operate the store to maximize product on the sales floor.• Ensure consistent and quality sorting and pricing of donations.

Customer Service• Set example in customer service for volunteers, welcoming and responding to customers in a courteous and helpful manner.• Ensure customer concerns are addressed in a timely and professional manner.• Create a non-judgmental and supportive environment for GHPPC volunteers and customers,

Store Administration• Assist the manager with the scheduling of volunteers to ensure effective coverage.• In the absence of the manager ensure timesheets for Experience Works employees and volunteers are completed in a timely and accurate manner.• Assist in maintaining cash handling procedures and standards to record, balance, and deposit daily sales. Report and document any variances in cash.• Assist the manager with daily and monthly reports in a timely and accurate manner.• Assist the manager with ordering supplies and maintaining appropriate supply levels.• Assist the manager in achieving or surpassing monthly sales goals.

Health, Safety, and Security• Ensure and maintain a safe working environment for employees in the store.• Report any workplace incidents on a timely basis.• Secure store premises on a daily basis.• Ensure donations and garbage left outside store premises are picked up in a timely manner.• Ensure that loss prevention processes and policies are consistently implemented.

SKILLS AND COMPETENCIES:

• Strong interpersonal skills, including ability to work in a fast paced environment with grace and good humor.• Good conflict resolution and management skills. • Good organizational skills and ability to be self motivated.• Ability to train and develop team members, solve problems with good judgment, delegate responsibilities and make decisions independently. • Proficiency with Microsoft Office programs (Excel, Word). Strong customer service focus• Previous experience in a retail or customer service environment preferred.• Physically fit and the ability to properly lift heavy items.• Post secondary education or equivalent combination of education and experience.• Must possess a valid Florida driver’s license.

COMPANY STANDARDS:

• Demonstrates courtesy, respect, sound judgment, and professionalism.• Listens with patience and respect for the other person.• Takes responsibility for own actions and decisions.• Demonstrates honesty and integrity in all dealings.• Maintains a positive attitude and caring spirit.• Makes effective use of work time to accomplish tasks, keeping personal business, breaks and socializing to a minimum.• Dependable, trustworthy, and demonstrates appropriate attendance pattern.• Demonstrates concern for the rights, opinions, privacy and confidentiality of others. • Willingly seeks new assignments, assumes additional duties when necessary, and takes independent action to identify problems. • Seeks management involvement when necessary.• Demonstrates prudent use of company resources.• Practices Gulfside’s Mission Statement, Vision Statement, and Core Philosophy in both words and actions.

PHYSICAL DEMAND:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.• While performing the duties of this job, the employee may be required to stand, walk, sit, use hands to finger, handle or feel objects/tools/controls, reach with hands/arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk, hear, taste, or smell. This employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required for this position include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.