Gym Associate

Overview

The Associate is responsible for

The Gym Associate will lead, direct and control the front desk with an emphasis on providing excellent customer service and member experience.

Major Responsibilities:

Ensures all company policies and procedures are followed at all times

Handles member issues including billing, past due payments and member outreach

Follows the proper check-in procedures for all members and guests

Supports retail sales and membership promotions.

Maintains the ethical standards of sales as established by Gold's Gym Hamilton Mill

Attends required training and meetings

Maintains a clean and organized front counter,, foyer and smoothie bar

Responsible for maintaining gym and locker room cleanliness

Keeps open line of communication with upper Management

Cover shifts as needed

Conducts gym tours as needed

Qualifications & Requirements:

Be self-motivated and have strong organizational skills

Exhibit a superior sense of customer service at all times

Possess strong motivational, communication, leadership, team building, and training skills

Understanding of basic cash procedures

Basic computer knowledge

Ability to multi-task

CPR certified

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