Chain Support Dept (NSO Manager / Assistant Manager)

Employment Type: Full Time

The Chain Support Managers are stationed in our headquarters office in Southern California but spend up to 75% of their time in the field opening stores. Their store opening duties cover the entire system including international markets. The remainder of their time is spent leading education and developing education materials. The Chain Support Managers' primary responsibilities are:

Being a brand ambassador who is skilled at selling the brand, an educator whom is constantly developing our training bench, and driving Gyu-Kaku standards, as well as our culture. We are looking for these managers to drive the training and progress during each Gyu-Kaku new store opening. In between openings, we need these managers to take on training and development projects and challenges at existing locations as needed, conducting audits, one on one coaching and assisting our Directors of Operations.

Development of training/learning materials using a variety of tools and methodologies designed for classroom and digital environments. By assessing the needs of restaurant operators, curriculum is developed creating a high performance environment that emphasizes our company's mission, values, foundations, and "Genki" energy. Under the supervision of the Chain Support Director, curriculum is continuously updated and monitored to track progress and improved performance. With an accelerated expansion plan, it is imperative that this individual be able to rapidly create and scale learning systems to match our growth.

Gyu-Kaku Japanese BBQ Restaurants is an interactive, fast paced casual dining restaurant chain. We have been awarded the prestigious Hot Concept Award and Restaurant Business Magazine's Future 50 (Fastest Growing Chain). With over 40 locations in the U.S, we are looking for individuals with strong desire to grow to join us as we continue to expand across North America.

Summary of Responsibilities:

Responsible for providing brand-specific training, support, and services to assist in the achievement of organizational and brand goals and objectives

Lead and /or assist in the delivery of various training programs for new and existing Corporate Stores / Franchisees

Ensures all company and governmental regulations are being observed

Cultivates a constructive and positive business relationship with the franchise partners.

Strategize training plans that will drive service excellence and support brand initiatives

Review, update, and develop educational content (recipes, manuals, presentations, videos)

Provide operational and administrative support/coordination for training tool implementation, restaurant training, etc.

Create and Administer tests and quizzes utilized in training process

Build, administer and maintain the company’s LMS and Restaurant Support Software through use of visual aids, videos, reference guides, assessments, etc.

General administrative work (includes but not limited to Accounting, Inventory and Marketing)

Answer email and telephone inquiries from restaurants regarding job related duties. Resolve issues as necessary

Manage, Review and summarize data from internal and 3rd party quality assurance sources

Create reports, and presentation by using Excel, Word, and PowerPoint

Required Skills and Qualifications:

2 years of Gyu-Kaku Restaurant Management experience

Be an example of professionalism in appearance, words and action

Knowledge of food safety and sanitation procedures, including ServSafe certification

Demonstrated track record for training individuals, teams, and large groups

Demonstrated track record for flexibility and urgency in balancing multiple priorities and deadlines

Effectively handle and manage confidential and sensitive information

Ability to maintain a flexible schedule with extensive travel on short notice across the U.S. and international

Ability to work nights and weekends for openings and training events

Ability to work both independently and as part of a team

Exceptional team building capability and ability to gain the respect and trust of others at all levels of the company

Ability to assess a store’s needs and devise a plan to address those needs

Able to make rational decisions when challenged with obstacles

Good written and verbal communication / listening skills and strong interpersonal and conflict resolution skill

Strong customer service skills / hospitality mindset

Proficiency in computer skills, i.e. Microsoft Word, PowerPoint, Excel, Outlook and various POS / Hospitality software systems

Preferred Qualifications:

E-learning experience

SCORM Software / Photo Editing Software / Video Editing / Windows

Spanish/English Bilingual (Fluent Written and Spoken English is a Must)

Introductory Period:

90 Days