PROGRAM ANALYST – WASHINGTON, DC
Alutiiq is seeking Program Analyst to support our contract with the Department of Homeland Security (DHS), U.S. Citizenship and Immigration Services (USCIS), Office of Security and Integrity (OSI). The Program Analyst reports to the Alutiiq On-Site Supervisor and provides on-site administrative and customer assistance support to the USCIS Headquarters Access Control/Identification Unit.
DUTIES AND RESPONSIBILITIES
- Maintains regular communication with the Alutiiq On-Site Supervisor.
- Contributes to the successful completion of contract deliverables to include submitting a detailed monthly report to the Alutiiq On-Site Supervisor of all tasks performed and accomplishments made.
- Support the daily operation of the USCIS HQ ID Unit to issue, revoke, recover, and destroy Personal Identity Verification (PIV) cards.
- Grant appropriate authorized physical access to office space upon request by customers using local access control system(s).
- Update and maintain information within access control database systems for accuracy.
- Create, maintain, and run reports on card production and access control using various methods to track documents, log books and electronic databases.
- Provide fingerprinting services for authorized agency personnel using appropriate fingerprinting equipment and supplies. Tracking and reporting number of fingerprint sets is required.
- Deliver professional customer service to customers including in-person appointments, answering phone calls and emails, resolving questions, troubleshooting problems.
- Schedule appointments using current software and/or web-based application(s) for HSPD-12 PIV card enrollment, credentials appointments, fingerprinting services for customers.
- Issue and print HSPD-12 PIV cards to customers upon authorized request using current software and/or web-based application(s) after verifying personnel data, employment status, security clearance and taking a photograph within a timely manner.
- Revoke HSPD-12 PIV cards in response to an authorized direction using manual and electronic methods.
- Tracking and reporting of all card number of cards issued, revoked, recovered, and destroyed is required.
- Update HSPD-12 PIV cards upon authorized request to include access control and personnel profile using current software and/or web-based application(s).
- Serve as a sponsor (or ensure a sponsor is available) to customers prior to issuing HSPD-12 PIV cards. Record sponsor information using current software and/or web-based application(s).
- Track inventory of HSPD-12 PIV card consumables on a daily basis to ensure sufficient supplies are available and for accountability purposes; notify appropriate OSI staff of supplies needed prior to the depletion of appropriate stock levels.
- Perform opening and closing procedures to ensure the HQ PIV ID Unit is operational during designated business hours to include logging in/out of computers and access control systems/databases, filing paperwork, preparing for and verifying same/next day appointments, stocking supplies.
- Take photos and process personnel data upon request for customers needing credentials, and advise customers of next steps once credentials are ready for pick up.
Required Skills
QUALIFICATIONS:
- Please note that pursuant to a government contract & in accordance with contract security requirements, this position requires U.S. Citizenship status.
- Ability to obtain/maintain Secret Security Clearance eligibility; undergo drug screening; and a favorable USCIS Suitability/Entry on Duty Determination.
- Bachelor’s Degree.
- 2 to 5+ years of relevant DHS and HSPD-12 PIV card support experience.
- Excellent interpersonal and customer services skills.
- Ability to multi-task, meet strict deadlines and possess a strong attention to detail.
- Proficiency in MS Office Suite and experience in database applications.
- Must be highly organized with an ability to handle multiple tasks simultaneously.
- Ability to follow instructions, think logically, and work within a team environment.
Required Experience