At Help at Home, formerly Coastal Home Care, we commonly refer to the role of Scheduling Coordinator as being both THE TOUGHEST AND MOST IMPORTANT JOB in the Company. Unless you can handle and thrive in a high pressure environment on most days you should not consider applying. The Coordinator’s primary role is to place the right caregiver for a client in a schedule that can change several times in a week. Other management staff recruit and hire the caregivers, but the coordinator’s job is to select from the pool of available workers to get cases covered, and to get them covered well. More than 80 percent of your time will be on the telephone and the remaining 20 percent will be updating the schedules in our software program. You have to be fast, accurate and really good with people – both the employees and the clients. A real bonus is if you happen to like working with older people and people with disabilities. Help at Home, formerly Coastal Home Care is well respected for the service it provides to others, so we expect a lot from our employees. In return you will find a company that respects and treats well its employees.
The Scheduling Coordinator is responsible to staff home care cases timely, thoroughly, and with great consideration to schedule the appropriate caregiver to the client. Time is of the essence to ensure positive outcomes, and the Scheduling Coordinator will experience episodes of stressful activity during growth modes and when caregivers cancel previously scheduled shifts. Duties include a significant amount of telephone communication with caregivers and clients, creating and modifying electronic schedules, and ensuring that caregivers submit the proper documentation of the services that have been provided. Customer service is a top priority.
HELP AT HOME, FORMERLY COASTAL HOME CARE: Help At Home’s mission is to be the leading national provider of high quality, person-centered care and support to the elderly and people with disabilities in their homes and community-based settings. Core to services are highly trained, compassionate and dependable caregivers supported by our local teams with the resources and expertise to deliver unsurpassed care. Our goal is to enable the highest level of personal independence and meaningful lives for our clients.
Required Skills Required Experience