Job Description

JOIN OUR #1 RANKED HOME SERVICES TEAM AND START GROWING YOUR CAREER TODAY!

Don’t settle for just any job - make the choice to build a reliable, rewarding career for yourself with one of the top home service providers in Northeast Ohio who has a track record of taking employees to the next level: H. JACK'S PLUMBING & HEATING CO.

Our company is expanding and now has an opening for a well-rounded OPERATIONS MANAGER at our Cleveland West Side location:

• 15120 Industrial Parkway, Cleveland, OH 44135

This is an incredible opportunity for a multi-talented individual to make a major impact on an already successful organization by exhibiting excellent interpersonal skills and a high level of organization and attention to detail in their work. At H. Jack’s, we are in the skilled trades industry, but our business is people and we’re looking for an Operations Manager to exemplify that core value. Whether it’s working with our technicians, administrative staff, customers, suppliers, or business partners, you will be counted on to communicate professionally and effectively to keep our operations running smoothly.

Our target applicants will have:

• A knack for working well with individuals in a wide variety of roles
• A customer service mindset and willingness to problem solve
• An ability to listen intently, learn quickly, and ask meaningful questions
• A high attention to detail and quality control
• A need to be organized and to keep a work environment orderly, tidy, and safe
• A tech-savvy skillset to adopt new platforms and programs on multiple devices
• A big picture outlook to identify new ways to improve day-to-day operations and processes
• A strong work ethic and positive, infectious attitude
• An appreciation for being part of, and contributing to, a winning team
• A desire to build a fulfilling and meaningful career for yourself with room for growth

Job responsibilities include, but are not limited to:

• Employee time tracking
• Inventory management
• Generating job proposals
• Accounts receivable
• Job auditing and documentation
• Managing traditional & digital marketing projects (TV ads, online brand presence, paid traffic campaigns, reputation management, competitive research, etc.)
• Office equipment maintenance
• Working with customers on appointment scheduling, financing, service issues, etc.
• Coordinating with suppliers, vendors, and business partners
• Regular facility maintenance and upkeep
• Acquiring job permits from city building departments
• Event planning & setup
• Working closely with company management on special projects
• Creating processes and schedules for improved efficiency and organization
• Daily communication with HQ
• Making independent decisions in the best interest of the company when circumstances are warranted
• Managing multiple priorities to completion while adapting to change in a fast-paced environment

We know that all of our team members play a vital role in the success of our organization and value what each individual brings to the table. So, for this Operations Manager position we offer:

• An industry-leading salary
• 100% company-paid health benefits
• A 401(k) retirement plan
• Paid vacation time
• An understanding and respectful work environment with very little turnover
• Full support of your coworkers, management, and ownership alike
• A chance to lead the development and growth of our West Side shop and regional presence

Requirements:

• Post-secondary degree (Bachelor’s preferred) or equivalent administrative experience
• 2+ years of operations or office management
• Demonstrated proficiency in Microsoft Office (Excel, Word, Outlook, Teams)
• Availability to work a full-time schedule
• Skilled trades or home services industry experience preferred, but not required

With 3 locations in Northeast Ohio, along with locations in Pennsylvania and New York, H. Jack's Plumbing & Heating Co. “The Super Plumber” is one of the region’s largest, fastest, and most respected service companies. For over 45 years and 2 generations now, our family-owned and operated business has been providing an unprecedented level of safe and professional service and workmanship that is truly unique in the skilled trades. Maintaining these high standards, along with consistently giving back to those most in need in the communities we serve, truly represents our mission and core values. To learn more about our company, visit www.hjacks.com.

OUR HIRING TEAM IS NOW ACCEPTING APPLICATIONS, SO FOR IMMEDIATE CONSIDERATION, PLEASE SEND US YOUR RESUME.

WE LOOK FORWARD TO HEARING FROM YOU!