Job Description

TITLE: General Warehouse Associate

FUNCTION: Logistics

DEPARTMENT: Warehouse

REPORTS TO: Warehouse Department Manager

DIRECT REPORTS: None

OVERALL JOB FUNCTION: Working in the center of our product flow you are part of contributing to the customer experience and customer satisfaction, in Store and/or Online. As part of the Distribution Centre operations, you embrace the H&M values, policies and the logistics way of working. You play an important role in securing operational excellence, quality, and efficiency in a sustainable way for our customers, in all brands and channels connected to your DC.

JOB RESPONSIBILITIES, INCLUDING BUT NOT LIMITED TO:

COLLEAGUES: You contribute to great teamwork by working together with colleagues in your team, and in all departments at the DC, to reach the overall, as well as local logistic goals.

• Share knowledge, skills and information with colleagues.

• Always act in a professional manner and act as a role model for our company values, policies and procedures.

• Actively look for information and ask for help and feedback.

• Support great on-boarding for new colleagues joining.

• Provides help across departments to reach DC goals.

• Be open and flexible for new routines, ideas and changes, i.e. new ways of working, new technique and/or tools.

• Willing to learn and develop

CUSTOMER: Fulfil the customer promise at all times, providing great service to our customers in store and/or online.

You follow all required H&M procedures, routines and way of working in all areas of the DC to reach logistic KPI´s and sales targets.

• Make sure you are aware and updated on the DC as well as department goals and strive to achieve them.

• Be up to date with sales activities and product campaigns to reach result.

• Recognize and act on opportunities driving result i.e. efficient and effective product flow.

• Handle multiple tasks simultaneously and prioritize what is most important.

• Ensure an accurate and high-quality product flow to ensure the customers receive requested products, in store and/or online at the right time and quantities.

• Ensure great product care.

• Keep the DC environment clean and tidy to support operational excellence

• Follow all procedures regarding safety, security and other processes and policies in all areas of the DC.

CONSCIOUS: Actively reduce our environmental impact.

• Keep yourself updated on ongoing sustainability initiatives, e.g. recycling, garment collecting.

• Make conscious choices, working smart and support energy saving, in your everyday work.

FINANCIAL ACCOUNTABILITY: None

Qualifications

MINIMUM CANDIDATE QUALIFICATIONS:

• Prior warehouse experience preferred

• Basic English language skills preferred

• Ability to move or transport materials weighing up to 50 lbs. may be required

• Extended stationary and/or movement during shifts lasting up to 8 hours, and frequently positioning in squatting, bending, reaching, and pushing/pulling motion.

• May be required to operate a strapping machine, conveyor equipment, scanning gun, as well as other tools

• May be required to operate carts, hand trucks, manual jacks, and other equipment to move large quantities of product

COMPETENCIES:

• An interest in logistics, fashion and how we contribute to customer experience and customer satisfaction.

• An ambition and will to make a difference.

• Great interpersonal skills working in teams in a multicultural environment

• Ability to work in a team and individually

• Ability to work in fast-paced, time sensitive environment

• Good communication skills

• Ability to take own initiative and meet deadlines

• Good computer skills

• Must be able to understand and adhere to all safety guidelines and regulations

JOB STATUS: Non-Exempt, Hourly

EEOC CLASSIFICATION: LAB

Additional Information

All your information will be kept confidential according to EEO guidelines.