Job Description

RESPONSIBILITIES: 

›SUPPORT END USERS IN THE DAY-TO-DAY  WORK AND ACT AS AN ADVANCED SYSTEM USER WITHIN THE INBOUND DEPARTMENT:

›Conduct system clean-up and system routines

›Support end-users on daily system-related issues

›Feedback to System Specialist (ex-Super Users)

›Conduct basic troubleshooting and reporting

›MAXIMIZE OPERATIONAL EXCELLENCE, QUALITY, AND EFFICIENCY BY ENSURING SYSTEM-RELATED BEST PRACTICE GUIDELINES are followed, ALL FLOW SYSTEMS are working, and IT SYSTEM RELATED PROCEDURES are implemented

›IDENTIFY AND SUGGEST IMPROVEMENT OPPORTUNITIES and/ or need for inbound operations

›RESPONSIBLE FOR TRAINING END USERS AND TEAM LEADERS on any new functionalities on the system or any improvement

COMPETENCIES: 

›UNDERSTANDING OF INBOUND OPERATIONS PROCESSES AND COST DRIVERS

›SOLID KNOWLEDGE OF THE DC SYSTEMS LANDSCAPE AND SYSTEM UPDATES, technology related development needs, priorities, and PROJECTS/ ROLL-OUTS IN INBOUND

›ABILITY TO UNDERSTAND AND APPLY NEW SYSTEM FEATURES/ UPDATES within a given time frame

›Strong communication & coordination skills

›Ability to COLLABORATE AND CO-CREATE with others

›AGILE MINDSET with a positive attitude to change and meaningful growth

›INCLUSIVE AND EMPATHETIC towards others whilst ENCOURAGING DIVERSITY 

›Ability to UNDERSTAND YOUR IMPACT to others and contribution to the bigger picture

Qualifications

ROLE REQUIREMENTS:

•A passion for logistics

•High drive with a will to make a difference and succeed.

•Great interpersonal skills

•An overall pro-active and open mind-set

•A good understanding of IT systems and how you work with the functionality provided

•Ability to train others

•Excellent Computer Skills

•1-year system experience or Supervisor/Admin/Lead level Logistics experience preferred

•Experience with training and coaching of staff

•Lifting up to 50 lbs. may be required

Additional Information

All your information will be kept confidential according to EEO guidelines.