Overview: ReStore is a home improvement social enterprise that accepts donated goods from businesses, manufacturers, contractors, and the general public. Donations are then processed and sold at discounted prices to the general public. The store's earned income helps fund the programs of Habitat Chicago, while its operations increase the visibility of Habitat’s impact within the community. Through its efforts, ReStore also facilitates recycling and helps minimize landfill waste. Team members are mission driven and maintain a high level of customer and donor satisfaction in focus.

Position Summary: The ReStore Assistant Manager – Front of House provides management for Habitat for Humanity Chicago ReStore's in-store brand experience, communication, sales performance through effective visual merchandising and pricing strategy. The ReStore Assistant Manager – Front of House is responsible for creating and implementing comprehensive training, sales, and promotional strategies that meet organizational plans, ensuring budget planning and oversight, managing, and developing ReStore staff, and being a leading advocate of Habitat Chicago's mission and vision.

Key Responsibility: Merchandising (50%) The ReStore Assistant Manager – Front of House will ensure appropriate merchandise stock levels, assortment, and presentations. This role will consistently demonstrate responsibility for the ReStore look and feel, establishing a neat, clean and organized environment that includes creative, engaging, and well merchandised displays, flexibility, and proactive maintenance.

Ensure all donated items are researched, properly priced, accurately ticketed and safely moved to the sales floor in a timely manner to ensure quick sale and maximum revenue and profit generation.

Establish and enforce visual standards for the entire ReStore showroom, create signage as necessary.

Work collaboratively with the operations team regarding priorities, timing, and staging to ensure efficient movement of product from the donation dock to the sales floor

Execute on-going pricing and markdown strategies to ensure achievement of sales volume targets, safe storage, and efficient turn of product.

Oversee the effective merchandising of the floor, maximizing available display space and use inventory control and pricing to ensure appropriate turnover of merchandise.

Key Responsibility: Front of House Operations (20%)

The ReStore Assistant Manager – Front of House oversees the Point of Sale, maximizes available display space, and uses inventory control and pricing to ensure appropriate turnover of merchandise. This “on the floor” work will be done in conjunction with a team of staff and volunteers to achieve sales and operations objectives and lead staff to exceed expectations.

Facilitate opening and closing duties, including daily sales reconciliations, and provide support and back-up to staff and cashiers, as needed.

Proactively manage ReStore assets including supplies, and office equipment to ensure the productivity and safety of employees, volunteers, customers, and others, ensuring that required licenses, operation manuals, signage, and other documentation are maintained.

Implement and monitor systems for daily financial transactions, deposits, inventory, and sales.

Provide accurate accounting records of revenues and expenses as required or requested.

Key Responsibility: Sales Performance and Management (20%) This role will oversee project management of annual plan goals tied to brand experience and merchandising and front of house operations that improve customer and donor experiences.

Oversee development of standardized operation procedures that address all aspects of the business, including, but not limited to, financial, pricing, customer tracking and engagement, checkout, sold inventory, donors, etc.

Participate in developing content, rolling out and measuring marketing, advertising and social media programs to increase donations, sales and volunteer participation.

Manage communications tactics as assigned including in store signage, effective merchandising, marketing, and promotions calendar, ReStore content, etc. Maintain in door signage and effective merchandising.

Build long-term relationships with new and existing customers and donors; work with staff to resolve customer situations ensuring alignment with core values and exceptional customer experience.

Demonstrate outstanding service to customers, donors, volunteers, and others.

Key Responsibility: Social Media and Marketing (10%) An online presence is a must in today’s retail environment. This role will ensure that ReStore has an online presence with on-going posts to showcase and highlight in-store happenings and sales.

Update Instagram and Facebook with bi-weekly sales promotions

Showcase rare or interesting items with flattering images.

Explore future opportunities for ReStore to sell items online.

Key Responsibility: Staff Management and Training (ongoing) People management is essential to ReStore’s success, and this role will provide leadership that drives an excellent ReStore experience, staff development, donations, sales, and profits of Chicago ReStores to further Habitat Chicago's mission. This includes:

Manage and lead staff, including developing daily goals and tasks lists and annual job plans with professional development goals; mid-year and year-end performance reviews; and ensure staff schedule developed and updated regularly to ensure coverage.

Communicate, train, and reinforce organization and ReStore policies and procedures, including but not limited to safety, facility operations, OSHA, and personnel,

Ensure the ReStore brand experience team is equipped with the appropriate knowledge, skills, abilities, and leadership to accomplish results and maintain employee, volunteer, and customer safety, supervision, and engagement.

Keep ReStore Director and Manager timely and appropriately informed of important and sensitive matters.

QUALIFICATIONS Required Knowledge, Skills & Abilities

Strong leadership qualities, including the ability, both to delegate and to execute, thereby leading by word and by example.

Demonstrates initiative represented by a sense of urgency, energy, enthusiasm, attention to detail, and follow up

A goal-oriented personality who is resilient and creative when faced with shifting challenges and opportunities

Outstanding interpersonal and communications skills with groups and individuals characterized by the ability to listen, speak and write well

Experience in training, managing, leading, and developing staff in a consistent, positive, and safety conscious manner

Quick, sound, and decisive decision-maker in rapidly changing conditions; anticipating, addressing, and solving problems

Ability to manage confidential information with discretion and tact.

Current authorization to work permanently in the United States

Preferred Knowledge, Skills & Abilities

Bilingual in English and Spanish preferred

Education and Experience

Bachelor's degree preferred.

Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint required.

Proficiency in Salesforce CRM; project management systems preferred.

Proven sales track record

Personal volunteer experience

Successful Habitat team members share the following characteristics

Mission Driven: Mission first. We center neighborhood priorities in our relationships, decisions, and actions to advance our shared goals of affordable homeownership and neighborhood health.

Collaboration: We are stronger together. We encourage, welcome, and integrate varied perspectives with intention.

Adaptability: We listen and adjust. We are curious about and responsive to change, and innovative in our solutions.

Trust: We do what we say we will do. We engage in relationships honestly and with integrity, holding ourselves accountable for our decisions and actions as a reliable partner/presence.

Equity: We promote access and opportunity. We value diversity, create inclusive spaces, and tailor efforts to prioritize practices and resources that meet unique needs, disrupting the harm of racism and other systems of oppression.

Respect: We listen to foster understanding. We recognize the inherent worth and value of every individual and honor the various gifts, talents, and perspectives each person brings.

Position Details Hours: Full-time, including weekends; evenings and meetings as required. Supervises: A team consisting of several ReStore Ambassador(s) Environment: The Habitat Chicago South ReStore is located at 6057 S Western in Chicago. It is accessible by car or by public transit. The ReStore Assistant Manager - Front of House will have a desk, computer, and phone line in an office. Conditions: Ability to safely lift and position up to 50 pounds. The job entails occasional bending, kneeling, and reaching, often in awkward or tiring positions. 50% of the time is spent walking and standing in the showroom managing staff and assisting customers. Compensation: $45,000- $47,000 annually. 30+ vacation/sick/personal days per year. 90% employer paid health insurance; access to dental, life and 401k plans with 5% match. FLSA Status: This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA). It does not earn overtime or compensatory time for additional time worked. Training: The position will begin with an onboarding period to become familiar with the organization’s work and policies; they will be trained on the specifics of the role through a combination of in-person, online and written trainings and will be expected to take the initiative to review materials as needed and seek understanding of new developments in order to perform their responsibilities. To Apply: Please submit compelling cover letter and resume to careers@habitatchicago.org with “ReStore Assistant Manager – Front of House” Your Name” in the subject line by 02/09/24. Successful applicants will be contacted for interviews.

Habitat for Humanity Chicago values a diverse workplace and strongly encourages women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

Habitat for Humanity Chicago is an equal opportunity employer. This organization does not discriminate in employment and personnel practices on the basis of race, sex, sexual orientation, gender identity, age, handicap, religion, national origin or any other basis prohibited by applicable law.