Overview: ReStore is a home improvement social enterprise that accepts donated goods from businesses, manufacturers, contractors, and the general public. Donations are then processed and sold at discounted prices to the general public. The store's earned income helps fund the programs of Habitat Chicago, while its operations increase the visibility of Habitat’s impact within the community. Through its efforts, ReStore also facilitates recycling and helps minimize landfill waste. Team members are mission driven and maintain a high level of customer and donor satisfaction in focus.

Position Summary: The ReStore Assistant Manager - Operations provides management for Habitat for Humanity Chicago's ReStore warehouse facility, receiving, processing, and logistics operations and contributes to the financial growth associated with this business line. The ReStore Assistant Manager - Operations is responsible for creating and overseeing comprehensive logistics, safety, and processing strategies that meet organizational plans, managing and developing ReStore operations staff, and being a leading advocate of Habitat Chicago's mission and vision.

The ideal candidate is a personable leader and manager who thrives on responsibilities that:

Sustains a safe, well organized, growth-oriented, effective, and efficient operation that builds capacity for growth and a culture of continuous improvement.

Provide an open, safe, productive, learning, and transparent environment.

Nurtures a positive and rewarding staff, volunteer, customer, and donor experience.

Eliminates friction and prevents chaos in an eventful, unpredictable, demanding, and fast-paced environment.

Key Responsibility: Operations Management (60%) The ReStore Assistant Manager - Operations leads the donation processing team ensuring the coordination of the overall flow of donations into the store, including purchased and seasonal products. This “on the floor” work will be done in conjunction with a team of staff and volunteers to oversee merchandise flows from the back room to the show room in an efficient and timely manager. It includes providing an excellent donor & volunteer experience, fostering good relationships, and building a quality base of volunteers to ensure consistent flow and availability of materials. Further responsibilities include:

Plan and prioritize daily tasks for smooth and uninterrupted processing and merchandise flow

Supervise and work alongside ReStore volunteers to process and display merchandise

Communicate, train, and reinforce ReStore operation procedures, safety policies, guidelines, performance standards with staff and others who are in the facility and property and provide clarity of direction for well-versed understanding, adherence, and operational excellence

Ensure all donated items are cleaned, properly grouped together, and ready for the sales floor in a timely manner to ensure quick sale and maximum revenue and profit generation

In coordination with the Assistant Manager – Front of House execute on-going pricing and markdown strategies to ensure achievement of sales volume targets; safe storage and efficient turn of product

Key Responsibility: Material Movement and Resource Management and (20%)

Ensure safety standards are always being met in receiving and processing

Consistently demonstrate responsibility for items entering the ReStore warehouse

Meet regularly with procurement team to gather scope of inbound product and major material processing projects for the week

Plan and prepare space for incoming donations, processing areas, and supplies

Communicate volunteer level and staff support needs to ReStore leadership

Proactively manage ReStore warehouse assets including donation collection & processing supplies, pricing materials, tools, hardware, equipment, and amenities to ensure the productivity and safety of employees, volunteers, customers, and others.

Ensure required licenses, operation manuals, signage, and other documentation are maintained.

Key Responsibility: People Management (20%) People management is essential to ReStore’s success, and this role will provide leadership that drives an excellent ReStore experience, staff development, donations, sales, and profits of Chicago ReStores to further Habitat Chicago's mission. This includes:

Manage and lead staff, including developing daily goals and tasks lists and annual job plans with professional development goals; mid-year and year-end performance reviews; and ensure staff schedule developed and updated regularly to ensure coverage

Communicate, train, and reinforce organization and ReStore policies and procedures, including but not limited to safety, facility operations, OSHA, and personnel,

Ensure the ReStore operations team is equipped with the appropriate knowledge, skills, abilities, resources and leadership to accomplish results and maintain employee, volunteer, and customer safety, supervision, and engagement

Provide operational leadership in the absence of the Store Manager and when business needs require.

Keep ReStore Director timely and appropriately informed of important and sensitive matters.

Key Responsibility: Leadership and Teamwork (ongoing) As a leader on the ReStore team, this role contributes to our organizational health through enthusiastic collaboration, leadership, and personal integrity.

Maintain a “team first” outlook, supporting the success of the team and the mission in attitude, ideas, and actions; lead by example and with active, creative input for growing and improving the organization

Participate in organizational investment strategy decisions, helping to define direction and team needs

Contribute to organization events, helping as necessary with set up/take down, management, networking, various tasks, etc.

Engage with all members of team, donors, customers, program participants, and core volunteers

QUALIFICATIONS Required Knowledge, Skills & Abilities

Strong leadership qualities, including the ability, both to delegate and to execute, thereby leading by word and by example

History of successfully adapting to rapidly changing conditions, a demonstrated ability to prioritize and emphasize collaborative efforts, and setting team goals that motivate team members and help them achieve desired results

Demonstrates initiative represented by a sense of urgency, energy, enthusiasm, attention to detail, and follow up

A goal-oriented personality who is resilient and creative when faced with shifting challenges and opportunities

Outstanding interpersonal and communications skills with groups and individuals characterized by the ability to listen, speak and write well

Demonstrated proficiency in training, managing, leading, and developing staff in a consistent, positive, and safety conscious manner

Quick, sound, and decisive decision-maker in rapidly changing conditions; anticipating, addressing, and solving problems

Demonstrated skill and knowledge of, or ability to learn quickly, the technology tools including Microsoft Outlook, Word, Excel, and PowerPoint; Salesforce CRM; project management systems

Familiarity with warehouse equipment, such as a forklift (certification), pallet jacks, etc.

Team building through positive and productive communications and strong interpersonal skills.

Ability to manage confidential information with discretion and tact

Current authorization to work permanently in the United States

Valid driver's license

Education, Experience

Bachelor's degree preferred

A minimum of four years of experience in retail management/business development or other relevant management experience

Experience implementing goal-oriented operational strategies with a team

Personal volunteer experience

Successful Habitat team members share the following characteristics

Mission Driven: Mission first. We center neighborhood priorities in our relationships, decisions, and actions to advance our shared goals of affordable homeownership and neighborhood health.

Collaboration: We are stronger together. We encourage, welcome, and integrate varied perspectives with intention.

Adaptability: We listen and adjust. We are curious about and responsive to change, and innovative in our solutions.

Trust: We do what we say we will do. We engage in relationships honestly and with integrity, holding ourselves accountable for our decisions and actions as a reliable partner/presence.

Equity: We promote access and opportunity. We value diversity, create inclusive spaces, and tailor efforts to prioritize practices and resources that meet unique needs, disrupting the harm of racism and other systems of oppression.

Respect: We listen to foster understanding. We recognize the inherent worth and value of every individual and honor the various gifts, talents, and perspectives each person brings.

Position Details Hours: Full-time, including weekends; evenings and meetings as required. Supervises: An operations team consisting of Receiving Coordinator, Processing Coordinator, and Operations Ambassador(s). Environment: The Habitat Chicago South ReStore is located at 6057 S Western in Chicago. It is accessible by car or by public transit. The ReStore Assistant Manager - Operations will have a desk, computer, and phone line in an office. Conditions: Ability to safely lift and position up to 50 pounds. The job entails occasional bending, kneeling, and reaching, often in awkward or tiring positions. 50% of the time is spent walking and standing in the showroom managing staff and assisting customers. Compensation: $45,000- $47,000 annually. 30+ vacation/sick/personal days per year. 90% employer paid health insurance; access to dental, life and 401k plans with 5% match. FLSA Status: This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA). It does not earn overtime or compensatory time for additional time worked. Training: The position will begin with an onboarding period to become familiar with the organization’s work and policies; they will be trained on the specifics of the role through a combination of in-person, online and written trainings and will be expected to take the initiative to review materials as needed and seek understanding of new developments in order to perform their responsibilities. To Apply: Please submit compelling cover letter and resume to careers@habitatchicago.org with “ReStore Assistant Manager - Operations” Your Name” in the subject line by 02/09/24. Successful applicants will be contacted for interviews.

Habitat for Humanity Chicago values a diverse workplace and strongly encourages women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

Habitat for Humanity Chicago is an equal opportunity employer. This organization does not discriminate in employment and personnel practices on the basis of race, sex, sexual orientation, gender identity, age, handicap, religion, national origin or any other basis prohibited by applicable law.