Join our growing team!! Hales has been serving St Pete/Tampa area for 35 years, and we are looking for some fantastic people to join our Client Care Team! You will be answering inbound calls and making outbound sales calls to our existing database of customers. We pay $18/hr PLUS great commissions on sales; many of our Reps average over $30/hour when you include their commissions!!

This role works out of our location in Tampa (by the airport).

Several Shifts are available; there is an on-call/weekend requirement for a rotating shift.

Duties

Answer incoming client telephone calls and recognize that this is where the client will form their first impression of the company. Good communication with the client is essential! Make sure taking care of the clients takes higher priority than any other task and that the clients are enthusiastic about how they are treated. Have a courteous and pleasant demeanor whether on a phone call or not. Realize that courteousness is contagious and has a positive effect on other Team Members.

Ensure that each telephone call is answered before the third ring and that the approved company greeting and script are used each time.

Assist with the supervision and dispatching of all scheduled service and maintenance calls to ensure maximum efficiency of scheduling without compromising client satisfaction.

Notify clients ahead of time without fail if the technician is not going to arrive at their home within the scheduled time window and reschedule the time at the client’s convenience.

Call Right Away Club Membership clients, as scheduled service appointments should be booked to make up for any shortfall of repair calls. Performing the budgeted number of service and repair calls each day is critical because residential replacement leads are generated from those calls.

Debrief Technicians after each call and insist that all employees collect payment immediately after each job is completed.

Obey, teach, and enforce the Right Away Code of Ethics, Team Rules, and Team Philosophy,