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Sales and Service Adminstrator

HAMILTON THORNE INC

Sales and Service Adminstrator

Beverly, MA
Full Time
Paid
  • Responsibilities

    Job Description

    Hamilton Thorne is a leading global provider of precision instruments, consumables, software and services that reduce cost, increase productivity, improve results and enable breakthroughs in Assisted Reproductive Technologies (ART) and developmental biology research markets. Hamilton Thorne’s customer base consists of fertility clinics, university research centers, animal breeding facilities, pharmaceutical companies, biotechnology companies, and other commercial and academic research establishments.

    OVERVIEW: _ _

    The Sales & Service Administrator has global responsibilities and is the connecting piece between the customer and HTI’s Sales, Service, Finance, Marketing and Inventory teams.  This position is responsible for processing complex Lab Build-Out & HTI system orders and consumables orders while interfacing with production and inventory teams to ensure timely delivery as well as work closely with Finance to manage intricate payment, shipping, and invoicing terms. Via strong communications skills, Sales & Service Administrator must be able to work autonomously and know when to utilize Managers as needed.   Ideal candidate has a willingness to learn both the IVF industry and complex equipment.

    JOB RESPONSIBILITIES:

    • Manage and process Sales Orders through the fulfillment life cycle including accurate accessories and part selections, assigning proper shipping terms, payment terms, discounts and any special notes in a timely manner. 
    •  Validate pricing with Sales Directors and assist in creating deals for special situations. Obtain proper sign-offs from SVP and Controller.
    • Generate quotes for Sales Directors as required.
    • Create quotes and proforma invoices for HTI distribution partners. Expedite shipping and assist in production planning as needed.
    • Responsible for updating Salesforce Contacts, Leads, Sales and Opportunities while maintaining accurate data integrity. Assists Materials with cleanup of part number database.
    • Create and maintain the Monthly Sales Report to provide Management periodic (semi-weekly) and accurate sales updates for the current month.
    •  Interface between Operations, Sales, and Customers for exceptional customer experience. Liaise with the Operations/Shipping department to ensure timely deliveries.
    • Communicate efficiently with Sales, Support Services, and Operations to resolve any issues with delays in processing orders or with the shipment of orders.
    • Work in a team environment with minimal supervision and promote positive customer relations.
    •  Must comply with all HTI QOP’s relevant to customer service, communication and documentation. Participate in training & regular service team meetings.
    • Maintain records of all Service Contracts; contact clients for Service Contract renewals and assist in creation of Service Contract details & marketing materials.
    •  Maintain Demonstration and Loaner Stock records. Assemble all Sales Orders and shipping for tradeshows and the return of the same.
    • All other duties as assigned.

    MINIMUM EDUCATION/JOB EXPERIENCE:  

    • A Bachelor’s Degree in Accounting, Business Administration or related field preferred.
    • Minimum of 3 years medical device or comparable industry sales administration experience.
    • Prior experience with the Sales Order life cycle, Logistics, Service Support and Tradeshows.

    MINIMUM JOB SKILLS/QUALIFICATIONS    

    • Strong technical skills including Microsoft Office Suite (Work, Excel, Outlook). Strong Salesforce understanding or ability to learn. Understanding of ERP software.
    • Exceptional attention to detail, and a high capability with and understand of technology.  “Good data in means good data out”.
    • Excellent written and verbal communication skills.
    • Ability to compile and analyze performance data to develop metrics that support decision-making on resource allocation.
    •  Demonstrated ability to meet and exceed operational goals on order shipments & accuracy.
    • Ability to plan, organize & communicate at operational levels. Must be able to demonstrate ownership of order process.
    • Ability to promote collaboration with colleagues to create a team-oriented environment.
    • Must be able to work independently with minimal supervision and also as part of a team.

    Company Description

    Hamilton Thorne designs, manufactures and distributes precision laser devices and advanced image analysis systems for the fertility, stem cell and development biology research markets.