Job Description

ABOUT US:

HAWK:AI is a software company dedicated to fighting financial crime, based on its world-leading Software-as-a-Service platform. Technology is the only way to combat financial crime. The HAWK:AI team has dedicated itself to being at the forefront of innovation in this field. Our solution is a 24/7, real-time, planet-scale platform allowing financial institutions to intelligently screen & monitor financial transactions for suspicious behavior (such as Money-Laundering, Fraud, or the Financing of Terrorism). We apply a breadth of Machine Learning techniques to precisely detect, alert, and investigate fraudulent behavior – using customer and transactional data from the institutions on our platform. Addressing pressing worldwide challenges, we offer a culture of mutual trust, fun, and passion – while providing individuals with endless opportunities to grow professionally and make a difference in the world.

YOUR MISSION: 

In cooperation with the HAWK:AI Sales team, you will define and craft the optimal solution for various financial institutions. Quickly adapting to dynamic and ever-changing environments, you will lead discovery and need-finding about prospects’ requirements. In providing high-quality documentation and clear explanations, your role is vital in supporting the winning and closing of the opportunities at hand. Once contracts are signed, you manage a smooth Implementation process, go live, and transition to business as usual. 

 YOUR RESPONSIBILITIES:

• Partner with the Company’s Sales team to identify prospective and current client key business needs and objectives to gain a deeper understanding of their unique and specific goals
• Using a consultative approach, provide prospective clients and the related teams with customized optimal solution designs for current and future business challenges, ensuring that all required subject matter and any expertise, both internal and external, are effectively communicated and documented
• Understand the associated risk factors for a proposed solution and effectively communicate them to clients and internal stakeholders
• Confidently prepare, provide and present solution design illustrations and bespoke solution demonstrations to maximize commercial impact
• Actively contribute to deal-specific business cases and pricing for the expert implementation and operation of the proposed solution
• Manage RFP process and execution, including questions, proposal, and business case content to the highest quality and within agreed-upon timeframes
• Lead prospective clients through proof of concept (POC) delivery, coordinating their respective tech and compliance teams with the Company’s Tech and Data teams   
• Structure, run and manage client implementation projects to quick, successful go-lives, using a combination of hands-on implementation and post-sales project leadership, including:
  • Define requirements and solution scope for the implementation of HAWK:AI service
  • Support clients in the integration of their systems to the HAWK:AI API for transaction and customer data
  • Map customers’ AML/Fraud risks/red flags to the HAWK:AI capabilities to ensure overage of their policies and regulatory obligations
  • Support and train customers on the setup of the HAWK:AI system for their needs, including configuration, user acceptance testing and issue resolution
  • Liaising with HAWK:AI internal teams for custom developments and releases that align with customer needs
  • Work through the migration from testing to production systems for go-live
• Build and maintain relationships with prospective clients and internal/external stakeholders, maintaining a feedback loop throughout the customer lifecycle
• Regularly liaise with and provide market-based input to the Company’s Product Management team, helping to drive short and long-term roadmap planning for Development, DevOps, and Data Science teams

YOUR PROFILE:

• Bachelor’s degree or a combination of education and experience in engineering, computer science, business informatics, information systems, or sciences 
• 2-5 years of experience in Solution Consulting, Implementation Consulting/Engineering, Solution Architecture, Technical Product Management, or Customer Success in B2B SaaS; FinTech-specific experience is a plus (e.g., payments, banking, etc.) 
• Ability to structure complex integration challenges, build productive relationships and “sell” to both internal and external stakeholders 
• Outstanding communication, presentation, organization, and time management skills 
• Ability to prioritize, multitask, and perform effectively in a highly dynamic work environment
• Ability to quickly grasp and explain technological and business concepts 
• Ability to navigate customer organizational structures to identify and build relationships with executives and stakeholders
• Prior experience with compliance, AML, and Fraud background is a strong plus 
• Multilingual capabilities (Spanish, German, etc.) a strong plus

HAWK:AI offers competitive pay for qualified candidates. We focus on creating and maintaining a fun, positive work environment where employees can grow and flourish. We offer our employees and their dependents comprehensive benefits, including medical, dental, and vision plans, access to Flexible Spending Accounts (Medical), and Employee Assistant Program (EAP) services. Employees have access to unlimited paid time off (PTO) and can participate in the Company’s 401(k) Plan, robust annual training and development opportunities and gym stipend reimbursement program.

HAWK:AI is an equal opportunity employer committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.