Job Description

HB staffing is looking for an IT User Support Tech. We are looking for a commited candidate with at least two years of experience in the IT Field.

Pay Rate: $24.00

Examples of Essential Duties • Receive, log, and route user calls for assistance or repair; monitor trouble call and resolution information; follow-up on and report aged calls to ensure timely response. • Create and delete user accounts; maintain security by adding and removing users from security groups; reset passwords; add user home directories/group membership and modified user accounts. • Support users assisting with tablets, smartphones, laptops, printer models, network connectivity, scanners, and desktops; install software and configure workstations; train users in access of Windows, Microsoft Exchange, Outlook, and voicemail. • Create, check status, and dial in services for cisco accounts; report failed data circuits and phone equipment to appropriate external vendor. • Provide customer service via phone and remote support; implement hardware upgrades for new or existing office locations. • Diagnose, troubleshoot, repair software, hardware, and network malfunctions. • Log inventory hardware assets and report capital assets after installation. • Troubleshoot and provide resolution to desktop communication problems and remote system connections; troubleshoot software, equipment errors, and coach users in correcting reported problems. • Inform and train users in equipment and software operation. • Prepare and maintain technical documentation and procedures; perform preventative maintenance and repair hardware. • Research, evaluate, test hardware and software products, and systems solutions; install, configure and test hardware and software, prepare reports and proposals for service. • Carry out security administration by maintaining tables and adding, purging, and migrating users. • Coordinate equipment deliveries, software licensing compliance, inventory, and asset control.

Recruiting Guidelines

Education: Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D. test. IT job-related course work from an accredited college, university, or trade school in computer science, computer information systems, data processing, information management, or a related field to the assignment is preferred. Experience: Two years of IT job-related experience,

Company Description

Staffing Agency, confidential client.