Benefits:

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Vision insurance

Job Summary

The Sales Order Coordinator acts as a primary liaison between the dealer network and the HC Forklift Sales & Marketing and Warehouse departments for order processing. The position is the main point of contact for the entire life cycle of an order from placement to delivery, maintaining excellent customer service to our dealer network.

Job Duties and Responsibilities

Enter, maintain, and update order, shipping, booking, import and inventory logs.

Coordinates dealer orders upon receipt from SAP to operations.

Provide customer service to our dealers regarding their orders, requests, and shipping details.

Assist with printing various forms from HC’s ERP System related to incoming and outgoing inventory.

Assist with adding or removing units from inventory in the ERP System.

Coordinate with logistics for the shipping and receiving of units.

Craft and maintain reports for departmental and company leadership.

May perform other duties as assigned.

Job Qualifications

Education: Bachelor’s degree in business or related field: OR

or 2 years of experience in a related industry.

1 or more years of Customer Service experience

1 or more years Sales order processing experience preferably in a dealership industry (heavy equipment, automobile, etc.)

Skills

Ability to work both independently and with cross-functional teams.

Strong attention to detail

Excellent verbal and written communication

Stellar customer service skills

Able to manage time and priorities in a fast-paced environment.

SAP 4S/HANA experience is a plus.

Basic proficiency in Excel – (Simple formulas and basic functions)

Company Overview

Since 1956, Hangcha Group has continued to engineer and manufacture reliable and technologically advanced material handling equipment. In 2017, Hangcha Group founded HC Forklift America to bring their full line of material handling equipment, with capacities ranging from 1,000 to 70,000lbs, to the U.S. market. Since then, HC Forklift America has developed an extensive dealer network across the United States to bring the same level of customer support that has made Hangcha Group the 8th largest forklift manufacturer in the world.

In 2023, as part of the “New Energy” initiative, HC Forklift America discontinued all lead acid powered material handling products in favor of lithium ion batteries making HC the first manufacturer in the US to fully commit to green energy.