Benefits:
401(k)
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Parental leave
Vision insurance
Wellness resources
Job Summary
The Service Trainer is the responsible for creating service training materials and teaching the materials to HC Forklift America (HCFA) employees and our dealer network service technicians. This position works with HCFA service experts and service management for source material but must be able to create training presentations and materials self-sufficiently. This is a new position and much of the material must be created from scratch. Some travel (25-40%) will be required as needed to provide regional training for our dealer network.
General Accountabilities
Create service training presentations for multiple systems on each forklift type
Create training curriculums based on student competencies
Present the materials to the class in clear and concise manner
Classroom teaching and hands-on teaching capabilities
Develop online training materials
Teach online webinar type classes as needed
Coordinate guidance and support from the service experts on material creation
Clear understanding of diagnostic and troubleshooting practices
Travel as needed to provide offsite service training to our dealer partners
*Duties assigned in addition as is required.
Job Qualifications
Associates Degree, technical degree in related field, or related experience.
5+ years of related technical field experience specific to forklifts
3+ years training dealers and employees in forklift mechanics, or 5+ years in mobile industrial equipment
Strong technical knowledge of electric, LPG and diesel forklift service
Strong experience with electrical systems, hydraulic systems, and powertrain
Experience with motive power batteries and chargers. Lithium-ion experience a plus.
Current Forklift certification and able to maintain.
We will consider remote for this position, but it is preferred that the candidate work at our office in Charlotte, NC full time.
Please do not apply unless you meet the job qualifications. Automotive only experience does not apply to this position.
Skills
Ability to learn quickly and apply that knowledge
Trustworthy and reliable
Clear and articulate presentation skills
Excels in communication both written and verbal.
Team building
Time management
Attention to detail
Organized
Critical thinking
Logical processing
Process driven
Workflow savvy
Computer literate: Microsoft Applications and cloud-based platforms
Job Type: Full-time
Salary: From $80,000.00 per year
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Supplemental pay types:
Bonus pay
Education:
Associate (Required)
Experience:
Service Trainer in Forklift Industry: 5 years (Required)
Materials handling: 5 years (Required)
Willingness to travel:
25% (Preferred)
Work Location: Multiple locations
Flexible work from home options available.