Job Description

HCC Technology is looking for a positive and professional Customer Service Representative to join our growing team in Yucaipa California.

In this role, you’ll be our clients' first point of contact, responsible for delivering a "Best in Class" customer support experience.

At HCC Technology, we’re committed to fostering an environment that’s welcoming, inclusive and respectful. We’re proud to have a client list of many businesses who rely upon our expertise to keep their businesses running. We are a Family Owned business that offers plenty of opportunities and challenges to a dynamic Customer/Client representative. As as small business we "wear many hats" to facilitate the client needs. CSR will be required to meet with clients both virtually and physically and is able to work remotely.

RESPONSIBILITIES:

• Interpersonal and customer service skills
• Analytical and problem-solving skills
• Multitasking and organizational skills
• Ability to answer a high volume of calls and/or emails daily
• Attentiveness and patience
• Time-management skills
• Ability to find the positive in any situation

​QUALIFICATIONS:

• Technical Background including Networks, Servers, Computers, and Phone Systems
• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Company Description

HCC Technology provides support to other businesses managing their Technology. The Customer Service Rep will interface with existing clients to ensure Clients expectations are satisfied. Also, the new CSR will assist with developing new clients and onboarding new clients onto the HCC platform.