Project Business Analyst / Implementation Specialist 

-US Anywhere, Ellicott City MD preferred

This entry-level to mid-level position will be working in a fast-paced environment and be responsible for coordinating & supporting the implementation of insurance & healthcare benefits enrollment and wellness programs. This position requires excellent customer communications skills as the liaison between the client and our team to facilitate & track the progress of the implementation project by collecting materials and collaborating & incorporating changes and requirements made by the customer. It is also important to be organized, detail-oriented, and able to complete tasks within deadlines. The position is located in Ellicott City, MD (preferred) or remotely.

Qualifications/Competencies:

The successful candidate will be a very self-motivated self-starter with great attention to detail and who enjoys the challenges of learning new skills in a fast-growing, hi-tech company.

• Computer proficiency and technical aptitude with the ability to use Microsoft products, including Word, Excel, and PowerPoint required
• Bachelor’s degree or related work experience is required
• Must be able to effectively manage and complete multiple issues simultaneously
• Must possess excellent written and oral communication and organizational skills
• Proven ability to work effectively in a team environment with associates
• Effective planning and priority setting. Ability to manage several projects simultaneously while working under pressure to meet deadlines
• Excellent problem-solving, strong analytical skills, and a thorough knowledge of plan designs
• Experience with HRIS and benefits database systems is preferable
• 1+ years of experience with HR benefits experience is preferable
• 1+ years of experience working in the US healthcare or insurance industry is preferable
• Professional IT experience is a plus but not required
• Travel to client meetings or HCI facilities may be needed on occasion

Primary Responsibilities:

• Manage client account portfolio or support in a larger team environment to drive client satisfaction and deliver and drive projects to successful completion
• Ensure client needs are being met and understood by each department in the company, including handling client interactions, working to find solutions, and coordinating with other internal divisions to ensure clients have the best experience with HCI.
• Provide consultation for program and solution enhancements, inform clients of the availability of new services, and seek new business opportunities
• Connect with key business executives and stakeholders to provide effective communications and identify new business opportunities for growth
• Facilitate meetings, communicate with all interested parties, and mitigate risks daily
• Identify and solicit information from multiple stakeholders
• Document, organize, maintain, and perform the work for assigned projects
• Able to communicate issues, gaps, and questions related to the project requirements and questions to the internal team
• Test and validate deliverables to ensure that requirements meet specifications
• Present demonstrations and train customers in person or online
• Travel to client meetings or HCI facilities may be needed on occasion
• Handle administrative and organizational tasks, priorities, and resourcing for the project team to keep the project on track
• Perform other duties as assigned

Healthcare Interactive Inc. is an equal-opportunity employer.

Healthcare Interactive, Inc. (HCIactive) is the progressive leader in delivering full insurance lifecycle solutions for Health Systems, TPAs, Brokers, MAs, Insurers, and their customers. Our integrated insurance workplace platform, coupled with results-driven enrollment, population health, and plan management programs, provides the support needed to maintain compliance, mitigate risk, drive engagement, and control costs for our clients.

Our employees are the cornerstone of our success and we are looking for dynamic individuals to join our team. We have an excellent and unique opportunity to work in a high-technology company in the insurance & healthcare industry to gain marketable specialties and skills. In this position, you will be mentored by our implementation and account management team. This position will allow you a sneak peek into two different critical functional roles in the company. With hard work, determination, and results-driven success, you can select your career path and be rewarded accordingly.

Top 20 Insurance Technology Solution Company (CIOReview)

Top 10 Employee Wellness Solution Provider (HR Tech Outlook)