The Collections Specialist will focus on the collections efforts related to past due club members and personal trainer members.

DUTIES AND RESPONSIBILITIES

Provide customer service regarding collection issues, process, and review account adjustments, resolve client discrepancies and short payments.

Confer with customers by telephone to determine reasons for overdue payments and to review the terms of the contract or agreement.

Locate and monitor overdue accounts, using the ABC Financial system.

Record information about financial status of customers and status of collection efforts.

Perform miscellaneous clerical and administrative duties such as answering correspondence, writing reports, recording address changes and payment information changes.

Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.

Must communicate & follow up effectively with direct supervisor regarding customer accounts on a timely basis.

EDUCATION AND EXPERIENCE

Bilingual English/Spanish is a must

1-3 years high volume corporate collections experience

Knowledge of billing and collections procedures

Commitment to excellent customer service

Excellent written and verbal communication abilities

Ability to prioritize and manage multiple responsibilities

Deadline oriented and able to work under pressure