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On-Call Service Desk Analyst

HCTec

On-Call Service Desk Analyst

Hohenwald, TN
Full Time
Paid
  • Responsibilities

    DO YOU HAVE A TECHNICAL/IT ACUMEN? HAVE YOU WORKED AT A SERVICE DESK?

    ARE YOU PASSIONATE ABOUT CUSTOMER SERVICE?

    WHAT IS THE WORK?

    • Supporting hospital clients with basic IT customer service (portal navigation, password      inquiries, etc.)
    • Providing great service with a great attitude and using problem solving skills to quickly address issues
    • We need extra support because hospitals are busy due to COVID-19 and patients need our support

    WHAT IS THE SHIFT?

    • Variety of shifts available

    WHAT ARE THE TECHNOLOGY REQUIREMENTS?

    • Private work space
    • Stable high-speed internet connection
    • Personal computer
    • HCTec will provide an access point for our network (we'll either ship to you or you can pick up from Brentwood or Hohenwald office)

    QUALIFICATIONS

    • Basic technical competencies
    • Strong customer service
    • Contingent on passing background check & drug screen
    • Paid training provided