HD Buttercup is looking for a Customer Experience Representative to join our team! The Customer Experience Representative will be responsible for providing world-class customer support via incoming calls and emails. You'll have the opportunity to make an impact by representing HD Buttercup when assisting customers with order concerns or product questions. We're looking for strong team players with exceptional interpersonal skills, keen sense of urgency, and a positive attitude. Primary Functions & Responsibilities Answer incoming calls, voicemails, and emails in an efficient and timely manner Resolve any order issues and product questions by providing accurate answers and solutions Address customer inquiries in a positive and empathetic manner Work directly with manager and/or other team members to address customer concerns and provide the best solutions Process and track customer claims to ensure claims are resolved in a timely manner. Follow up with customers with updates on progress till full resolution is ensured Maintain broad knowledge of products and services Generate sales by identifying potential leads Develop professional relationships with ongoing customers through excellent communication Follow company communication procedures, policies, and guidelines Skills and Knowledge Prior experience in customer service or call-center environment is a plus Furniture industry or e-commerce experience preferred Proficiency with MS Office, Zendesk, Contivio, and Shopify is a plus Excellent verbal and written communication skills Strong sense of professionalism and discretion required Ability to multitask, prioritize, and manage time efficiently