Job Description

The HELOC Mortgage Processor is responsible for managing the end-to-end processing of Home Equity Line of Credit (HELOC) applications and first/second mortgage loans from application receipts through closing. This role requires a detail-oriented professional who ensures file accuracy, regulatory compliance, and an exceptional borrower experience while meeting established turn-time benchmarks. The candidate must be comfortable in new department start up.

Primary Job Duties:

_ HELOC & Mortgage Processing_

• Intake new loans, review, verify, and process HELOC and residential mortgage loan files from submission to closing.
• Order and review third-party services including title reports, appraisals/AVMs, flood certifications, and property tax records.
• Analyze income documentation (W-2s, tax returns, pay stubs, bank statements) to confirm application accuracy.
• Verify borrower credit reports, liabilities, and assets; identify and resolve discrepancies.
• Ensure HELOC credit line amounts and draw periods are structured per product guidelines.
• Prepare and submit complete loan packages to underwriting address conditions promptly.
• Coordinate closing disclosures (CD), right-of-rescission notices, and HELOC agreement documentation.

_ Compliance & Documentation_

• Maintain strict adherence to RESPA, TILA, HMDA, Regulation Z, and state-specific lending laws.
• Ensure timely issuance of required disclosures within regulatory deadlines (e.g., 3-day rule, TRID).
• Maintain complete and audit-ready loan files in the LOS (Loan Origination System).
• Flag potential fraud indicators and escalate to the compliance team as required.

_ Coordination & Communication_

• Serve as the primary point of contact for loan officers, borrowers, title companies, and settlement agents.
• Proactively communicate loan status, outstanding conditions, and projected closing dates.
• Collaborate with underwriters to resolve file deficiencies and obtain clear-to-close decisions.
• Coordinate closing schedules with title agents and notaries; confirm funding authorization.

_ Pipeline Management_

• Manage a pipeline of 30–50+ active HELOC and mortgage files simultaneously.
• Monitor turn times against service-level agreements (SLAs) and escalate delays proactively.
• Track pipeline activity in the LOS and provide daily status updates to management.

Qualifications

• 2+ years of mortgage processing experience, with at least 1 year specifically on HELOC products.
• Solid working knowledge of HELOC product structures, draw periods, repayment terms, and lien positions.
• Proficiency with a major LOS platform (Meridian Link, or similar).
• Strong understanding of TRID, RESPA, Regulation Z, and HMDA compliance requirements.
• Ability to read and interpret credit reports, appraisals, title commitments, and tax transcripts.
• Excellent organizational skills and the ability to manage multiple priorities under deadline pressure.
• Strong written and verbal communication skills.
• Ability to wear multiple hats and complete multiple tasks with a startup mindset.

Additional Information

• Working in a growing and dynamic industry
• Full benefits: Medical, Dental, Vision, FSA/HSA, and wide array of voluntary products and discounts
• 401(k) with company match
• Paid time off
• This is a non-exempt role
• Target base salary range is 55K- 65K which is based on various factors including skills and work experience.
• In addition to base salary, this role is eligible for a competitive additional compensation program via monthly production bonus that is based on individual performance.
• LBF is an EEO/AA/Vet/Disabled Employer
• Please note that salaries that are estimated on various job sites may not reflect the actual compensation. Job sites, set the estimated salary, not Longbridge Financial.

Important Note: When you click on a video, certain personal information may be sent to the video provider (such as YouTube, Vimeo, etc.). To learn more about our privacy practices, please review our company Privacy Notice.