Job Description

CRD Careers is partnering with a top regional law firm to hire a Help Desk Technician in Bergen County, NJ.

This is a hands-on, user-facing role for someone who can keep systems running smoothly while delivering calm, professional support in a fast-paced legal environment.

What You’ll Do

• Provide Tier 1/2 support for hardware, software, and mobile devices

• Troubleshoot Windows 11, Microsoft 365, and business applications

• Support Teams and Zoom video conferencing

• Log, track, and resolve tickets in a help desk system

• Maintain IT equipment inventory and documentation

• Assist with office buildouts and occasional travel to other locations

• Deliver white-glove support to internal users

Qualifications

What you bring:

• 2–5 years of Help Desk or IT Support experience

• Experience in a law firm or professional services environment (required)

• Strong knowledge of Windows 11 and Microsoft 365 (Outlook, Word)

• Experience with iManage is a strong plus

• Excellent communication skills and attention to detail

• Ability to work independently and stay organized

• ** Stable work history (no heavy contract hopping)**

Additional Information

****Compensation: $75,000–$95,000 | Hybrid | Bergen County, NJ

Apply 407.436.9060 | www.crdcareers.com