CALL CENTER AGENT/CUSTOMER SERVICE REPRESENTATIVE

WHO WE ARE: 

SWC GROUP – 45 years of experience in the government, highway toll, telecommunications, cable, property management, education and utility industries.  Our results-oriented solutions span the full collection cycle and includes first party, pre-collection, third party and guaranteed revenue solutions.

AVAILABLE BENEFITS:

• Hourly Base Salary with bonus potential
• Holiday and Vacation plan
• Medical, Dental and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Plans
• Flexible Spending Accounts for child-care and medical expenses
• 401(k) Plan with matching contribution
• Employee Referral Bonus
• Paid Training Program

SWC Group is committed to helping our employees reach their individual goals. We provide all employees with ongoing training, growth opportunities and benefits.

CALL US NOW TO SPEAK TO ONE OF OUR RECRUITING MANAGERS: 972-905-3410

TRAINING CLASSES SCHEDULED:

MONDAY, SEPTEMBER 20, 2021

MONDAY, SEPTEMBER 27, 2021

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Listens and assists with customer issues while using professionalism and tact.
• Achieves production goals and standards for servicing accounts without sacrificing quality of service.
• Follows Client Operating Standards and adheres to the Client customer service standards.
• Accurately and thoroughly notates each account with efforts performed and results attained.
• Processes credit cards and checks by phone as needed.
• Handles personal and private data confidentially and securely.

Required Skills

QUALIFICATIONS:

• Call Center / Customer Service / Collections experience is a plus.
• Effective communication, negotiation, and problem-solving skills.
• Ability to multi-task in a production driven environment.
• Must be comfortable navigating between multiple computer screens and systems.
• High School Diploma/GED required.
• Must be 18 years of age or older.
• Must have an eagerness to succeed.
• Spanish Bilingual a Plus.

WORK SCHEDULE: 

Monday through Saturday

Off Sunday and Wednesday or Thursday

     WORK LOCATION:

     SWC Group

     4120 International Pkwy, Suite 1100

     Carrollton, TX 75007

     www.swcgroup.com

    Work Remotely: No

    Job Type: Full-time

    Pay: $12.00 per hour

Required Experience

QUALIFICATIONS:

• Call Center / Customer Service / Collections experience is a plus.
• Effective communication, negotiation, and problem-solving skills.
• Ability to multi-task in a production driven environment.
• Must be comfortable navigating between multiple computer screens and systems.
• High School Diploma/GED required.
• Must be 18 years of age or older.
• Must have an eagerness to succeed.
• Spanish Bilingual a Plus.

WORK SCHEDULE: 

Monday through Saturday

Off Sunday and Wednesday or Thursday

     WORK LOCATION:

     SWC Group

     4120 International Pkwy, Suite 1100

     Carrollton, TX 75007

     www.swcgroup.com

    Work Remotely: No

    Job Type: Full-time

    Pay: $12.00 per hour